how to refund xbox live gold subscription (redeem code)

Discus and support how to refund xbox live gold subscription (redeem code) in XBoX Sales and Promo to solve the problem; Hello, i have an acount with 2 month of xbox live gold, i buy a redeem code of 12 month xbox live gold but accidently i put it on another account,... Discussion in 'XBoX Sales and Promo' started by Kamatcho15, Jun 23, 2019.

  1. Kamatcho15
    Kamatcho15 Guest

    how to refund xbox live gold subscription (redeem code)


    Hello, i have an acount with 2 month of xbox live gold, i buy a redeem code of 12 month xbox live gold but accidently i put it on another account, there is a tips to contact xbox support to cancel the subscription and give me a new 12 month code (i use
    the code today few hour ago), plllz help me

    :)
     
    Kamatcho15, Jun 23, 2019
    #1
  2. XBF Javier R Win User

    Game pass codes

    Hello Pace,

    Here at our How to get an Xbox Live Gold trial subscription it is explained that:

    The following limitations and restrictions apply to Xbox Live trials from games or console bundles:

    • If you have an existing paid Xbox Live Gold subscription, you can’t redeem an Xbox Live Gold trial from games or console bundles to extend your subscription period. However, you can redeem the prepaid code once your current paid subscription expires.
    • Redeemable codes for Xbox Live Gold trial subscriptions are only available in select games and console bundles.
    • You can’t stack redeemable codes for Xbox Live Gold trials from games or console bundles. This means that you can’t start another trial period before your current trial period has finished. However, you can purchase an Xbox Live Gold subscription and start
      that subscription at any time during the trial period.
    Hope this provides enough information.

    Best wishes!
  3. XBF Crystal P Win User

    Xbox live gold trial not working

    Hi there Ryan,

    Thanks for the reply.


    Take a look at the following resource :
    How to get an Xbox Live Gold trial subscription


    The following limitations and restrictions apply to Xbox Live trials from games or console bundles:

    • If you have an existing paid Xbox Live Gold subscription, you can’t redeem an Xbox Live Gold trial from games or console bundles to extend your subscription period. However, you can redeem the prepaid code once your current paid subscription expires.
    • Redeemable codes for Xbox Live Gold trial subscriptions are only available in select games and console bundles.
    • You can’t stack redeemable codes for Xbox Live Gold trials from games or console bundles. This means that you can’t start another trial period before your current trial period has finished. However, you can purchase an Xbox Live Gold subscription and start
      that subscription at any time during the trial period.

    Hope this helps.
  4. XBF Steven R Win User

    xbox on pc

    Hey there Wulkanista!

    Sorry to hear that you're dealing with this issue trying to get your trial code redeemed.

    You should be able to redeem the trial code anywhere you can redeem a regular subscription code (online, or through consoles). However I just wanted to add that it's important to note that trials will not work if you have already had a subscription to Live
    ever before.

    For more information concerning a gold trial, check out our article entitled

    How to get an Xbox Live Gold trial subscription.


    Hope this helps.

    Thanks!
  5. Miramirajane Win User

    Free trial for live error

    Hi jin7999,

    As you've mentioned, you're getting an error code 80190128. This may mean that the Xbox Live Gold free trial subscription that you’re trying to sign up for has already been redeemed. It is either your Xbox Live account already redeemed the free trial Gold
    subscription or the console that you're using already reached the limit for trial accounts (3 per console).

    For more information, please go to this link:

    How to get an Xbox Live Gold trial subscription

    support.xbox.com/.../trial-gold-subscription
  6. XBF Leonzo G Win User

    Kann man es noch stornieren? -[Translation - Can I still cancel it?]

    Hello Traizor112,

    Thank you for bringing this issue to our attention. We recommend attempting to redeem the prepaid code using an article entitled

    How To Redeem an Xbox Prepaid Code
    . If redeeming the prepaid code on a console or our website does not work, we recommend contacting the
    Xbox Support Team to investigate the prepaid code. As far as the transaction that was made, there is an article entitled

    Request an Xbox Digital Product or Subscription Refund
    which provides steps on how to request a refund. Be sure to let us know the results!
Thema:

how to refund xbox live gold subscription (redeem code)

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