How to return a game that for mistake was bought twice ?

Discus and support How to return a game that for mistake was bought twice ? in XBoX Sales and Promo to solve the problem; How to return a game that for mistake was bought twice ? I need to return one, i bought the same game in two different version... Discussion in 'XBoX Sales and Promo' started by MarcoRibeiro3, Jan 21, 2019.

  1. How to return a game that for mistake was bought twice ?


    How to return a game that for mistake was bought twice ?

    I need to return one, i bought the same game in two different version

    :)
     
    MarcoRibeiro3, Jan 21, 2019
    #1
  2. brandiesel1 Win User

    How to return a game that for mistake was bought twice ?

    I didn't even think you could buy the same game twice on the same account unless you were gifting one of them?
  3. XBF Javier R Win User

    How to return a game that for mistake was bought twice ?

    Hello Marco,

    We understand that there is a double purchase for a game applied to the account and that you would like to return of these purchases.

    It is our recommendation to confirm that there are two charges on your account through checking the
    order history.

    If there is a present extra charge, request a refund through our refund request webform.

    Try these options and let us know the results.

    Best wishes!
  4. H3PA80R Win User

    How to return a game that for mistake was bought twice ?

    1. Sign in to the Xbox Refund Request Solution with your Microsoft account. Be sure to sign in from the account used to make the purchase. If you have multiple accounts, you can check the purchase history on each to find the charge and order number.
    2. You will be prompted to verify that you are signed in to the correct account and have the order number(s) for this purchase.
    3. Select the reason you are requesting the refund, then answer any additional questions that follow.
    4. If your purchase is eligible for a refund, you will either be directed to the appropriate self-serve resource, or provided with a link to the correct version of the refund request form to fill out.

    The link to the refund request could be open with this link: https://support.xbox.com/en-US/billing/payment-and-purchases/request-refund
  5. brandiesel1 Win User

    How to return a game that for mistake was bought twice ?

    i did the purchases within 2 minutes, it was misunderstanding. But now is every thing alright. They refunded me
    Glad to hear and thanks for clarifying how you bought it twice.
  6. MarcoRibeiro3 Win User

    How to return a game that for mistake was bought twice ?

    Hi,

    I bought the same game in two different version
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How to return a game that for mistake was bought twice ?

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