Huge Problem

Discus and support Huge Problem in XBoX Accessibility to solve the problem; Hey Microsoft and community, I've got a huge problem. So here I am, active duty military, and I once again had to move across the world. You know what... Discussion in 'XBoX Accessibility' started by KaieUX, May 6, 2019.

  1. KaieUX
    KaieUX Guest

    Huge Problem


    Hey Microsoft and community, I've got a huge problem. So here I am, active duty military, and I once again had to move across the world. You know what didn't move with me? My cell phone number! And so now I want to access my xbox live account, and the
    darn thing is locked out. And the recovery options? Well, they apparently don't like my actual information (since I can't use my cell phone number to verify). So now I can't get in to my account. I try to use microsoft support, but of course you need to be
    logged in to do that, which I can't do. So then I make a throwaway account to try to get to the chat line, but it just runs me in circles! Back to the same fracking page every time I click on it. So it looks like I've just lost all the games on my xbox one
    because if I create a new xbox live account, the downloaded games won't transfer. Which means I am out a few hundred. I guess at this point I should just switch over to Playstation huh? Unless of course one of you lovely people has a different answer. And
    yea, I am angry. My xbox is now pretty much a giant paperweight.

    :)
     
    KaieUX, May 6, 2019
    #1
  2. MisterFizzle Win User

    HUGE PROBLEM

    Hey there Niecy,

    We appreciate the suggestions but please be mindful of the time stamps on threads as this issue is over 2 years old and most likely resolved.
  3. Mr Daryl B Win User

    HUGE PROBLEM!!!!

    i am still going through the same problem! it has been 2 months and microsoft still has not given me my account back!!!!!!!!! hurry up microsoft!!
  4. Smwutches Win User

    HUGE PROBLEM!!!!

    You would need to call support and have them start an unauthorized access investigation.
  5. XBF Brad A Win User

    Huge Problem

    Hi Kaie,

    Thanks for updating us and letting us know what you filled out. As I mentioned you can try the form as many times as needed. You stated you tried making a new account to try and request a call from support. What happened with that? Only reason I asking is
    trying all avenues to help you out.

    Brad
  6. KaieUX Win User

    Huge Problem

    Yes, and I enter my gamer tag and console ID. I enter the card details. It is not approving the account still.
Thema:

Huge Problem

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