Hydro Thunder Hurrican freezes on start screen.

Hey
KiernanOX,


That's awesome news! Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you require any help with any other issues, please feel free to come back to the Xbox Forums for further assistance.
If anyone needs assistance with this issue or any other issues, we suggest creating a new thread.

Thank you
again and have a great day
KiernanOX!

Hey KiernanOX,

Thanks for keeping us updated. The console most likely needs to download the Xbox 360 profile for the new account. The way you can do that is to launch the game, pull up the Xbox 360 guide menu, go to the Xbox 360 storage settings, delete the profile
if it is in the storage and download it back. We'll provide more detailed steps explaining how to complete this process. Let us know if this helps KiernanOX!

How to remove your profile:

1. Launch an Xbox 360 game on your Xbox One
2. Wait until you get past the Xbox logo and press the View and
   Menu buttons at the same time to pull up the Xbox 360 guide
3. Go to Settings and look for storage settings
4. Select profiles
5. Delete your profile(Profile only) Do not delete profile and items

How to download your profile:

1. Once your profile has been removed, press the View and
   Menu buttons at the same time to pull up the Xbox 360 guide
2. Select download profile

A minimum of 1 month subscription is required.

The two week codes for gold does not give you access to Games with Gold. You're out of luck unless you upgrade your membership.

I was able to successfully sign in with the new account on the Xbox website. I tried the power cycling and removing the new account and adding it back and that still doesnt work. The new account is able to sign on the Xbox, but when I try to sign in for
the split screen or try to sign that account into the game itself it just says that the profile/account could not be downloaded.