I accidentally canceled my XBOX Gold when I canceled Ultimate gamepass

Discus and support I accidentally canceled my XBOX Gold when I canceled Ultimate gamepass in XBoX Sales and Promo to solve the problem; I prepaid for Gold for a year and upgraded to Ultimate. On the same day, I canceled Ultimate and got a $2.00 refund. This also canceled my remaining... Discussion in 'XBoX Sales and Promo' started by RagingFury74, Sep 22, 2019.

  1. RagingFury74
    RagingFury74 Guest

    I accidentally canceled my XBOX Gold when I canceled Ultimate gamepass


    I prepaid for Gold for a year and upgraded to Ultimate. On the same day, I canceled Ultimate and got a $2.00 refund. This also canceled my remaining Gold. If I resubscribe to Ultimate, will I get my remaining 10 months of Gold back?

    :)
     
    RagingFury74, Sep 22, 2019
    #1
  2. Smwutches Win User

    I accidentally canceled my XBOX Gold when I canceled Ultimate gamepass

    You can try contacting support to see if there is anything they can do, but once you upgrade to Ultimate, any gold you have on your account is cancelled and converted to Ultimate since Ultimate includes gold and cannot be converted back. So there is no
    guarantee you will get that remaining time back. http://support.xbox.com/contact-us
  3. XBF Eladio M Win User

    I accidentally canceled my XBOX Gold when I canceled Ultimate gamepass

    Hey Fury

    Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently inquiring about recovering your account.

    Once, you cancel any subscription that you have on your account, if you are eligible for a refund, you will immediately be notified.

    However, to recover the remining time, since you cancelled your subscription accidentally, the only way to do this would be to re-purchase your subscription once more.

    You can attempt to follow the solution that Xbox Forums Ambassador and Moderator

    Smwutches
    suggested, but there is a possibility you will be unable to recover your subscription this way.

    I'm sorry about any confusion or turmoil this might have caused.
  4. denis97g Win User

    My entire 1 year Xbox Live Gold subscription got cancelled after cancelling 1 month of Xbox Game Pass Ultimate

    Hi! if you cancel gamepass ultimate it also cancels your previous gold since it's included in gamepass ultimate.You'll have to resubscribe to gold.
  5. ThisGameIsSucky Win User

    Does canceling regular Xbox gamepass delete your Xbox live subscription?

    Gamepass and Xbox Live Gold are two separate things. So you CAN cancel Gamepass and be just fine and have your Xbox Live Gold. However, if your subscription is for Gamepass Ultimate (which is the all-in-one) you cannot. Canceling that would then in turn
    cancel everything.
  6. Lov10sBeauty Win User

    Does canceling regular Xbox gamepass delete your Xbox live subscription?

    hello, when I upgraded to gamepass Ultimate as you, my gold was cancelled too. it´s nomal. Now you have gamepass and Gold membership in one service. don´t worry. Just check when is your billing date for cancel if you don´t want pay when its finished.
Thema:

I accidentally canceled my XBOX Gold when I canceled Ultimate gamepass

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