I asked for a refund at the 13 day release mark and now it's day 15. Am I still getting my...

Discus and support I asked for a refund at the 13 day release mark and now it's day 15. Am I still getting my... in XBoX Games and Apps to solve the problem; I requested a refund on November 4, 2019 for WWE 2K20 Deluxe Edition which I preordered. At the time of the request, 13 days had passed since the... Discussion in 'XBoX Games and Apps' started by MK3Kratos, Nov 8, 2019.

  1. MK3Kratos
    MK3Kratos Guest

    I asked for a refund at the 13 day release mark and now it's day 15. Am I still getting my...


    I requested a refund on November 4, 2019 for WWE 2K20 Deluxe Edition which I preordered. At the time of the request, 13 days had passed since the game's release where as of now, the game still crashes even after uninstalling and reinstalling for me. As
    I type this, it is day 15 of it's release and nobody from Xbox Customer Support has replied to me other than the initial email I got saying that someone was working on my refund request. Am I still going to get my refund, or am I stuck with what seems to be
    a broken game on my console? Because I paid $90 for a gift card to buy this game and I want that money back if the refund request was made before the 14 day release grace period.

    :)
     
    MK3Kratos, Nov 8, 2019
    #1
  2. NeoDan123 Win User

    I asked for a refund at the 13 day release mark and now it's day 15. Am I still getting my refund?

    If you have played more than 2 hours then you would not be eligible for a refund.

    Refunds can take up to 72 hours to be processed.
  3. Smwutches Win User

    I asked for a refund at the 13 day release mark and now it's day 15. Am I still getting my refund?

    That would be up to the refund specialists. No one here could say for sure whether or not you'll get a refund, but they'll go off the day you made the request, not what day it currently is.
  4. Jeremy2085 Win User

    I asked for a refund at the 13 day release mark and now it's day 15. Am I still getting my refund?

    Hello, thankyou for reaching out to the xbox forums. Sorry to hear you are having trouble with your purchase of WWE 2K20 and that you have made a request for a refund. If you have made a request for a refund before the 14 days of release for the game then
    your refund will take place since then. I suggest contacting xbox customer services again and chasing up your initial refund request to see what is going on with it. You can do this either by phone, email or live chat. Remember to give as much information
    to support your case as possible so that you can achieve the best possible result in the process. Hope this helps you out and good luck with your refund request.
  5. Saeleth Win User

    Phantasy Star Online 2 Open Beta Date

    You just made my day! I am marking it down on my calendar right now!!
  6. IAmProjectAlice Win User

    Playing a game 1 week before release?

    anyway i would not spend what they are asking for madden 13, i would prefer to wait until day of release and go to a shop.
Thema:

I asked for a refund at the 13 day release mark and now it's day 15. Am I still getting my...

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