I believe my Xbox Live account was hacked

Discus and support I believe my Xbox Live account was hacked in XBoX Accessibility to solve the problem; I'm not certain if this is the right place to post this, but any help would be deeply appreciated. A couple days ago, I noticed that on the game... Discussion in 'XBoX Accessibility' started by Raptorsp88, Mar 29, 2019.

  1. Raptorsp88
    Raptorsp88 Guest

    I believe my Xbox Live account was hacked


    I'm not certain if this is the right place to post this, but any help would be deeply appreciated.

    A couple days ago, I noticed that on the game Fortnite, I had v-bucks as well as the battle pass - I knew that I hadn't bought either of these, but I assumed it was a mistake on Epic's end and that they'd reset it at some point down the road. Earlier today,
    the v-buck amount changed twice. I logged into my email associated with my Xbox Live account, and discovered 2 payments made to Fortnite that I never made. Nobody I know (friends, family, etc.) made those purchases. Furthermore, on my email account, I discovered
    a second Xbox One on my devices list (I removed it). So I'm fairly certain my account's been compromised somehow.

    If anyone could offer some help with possibly resolving this for good and saving my account, I'd be grateful; what should I do, what steps to take, etc.. So far, I've done the following

    • Added a controller passkey to the Xbox Live account, and set it's security setting to 'Lock It Down'
    • Changed my email password; set up a new primary alias
    • Added new security alert phone number
    • Installed and set up the Microsoft Authenticator app on my phone
    • Removed all app passwords (I don't ever use these, but I did it just in case)
    • Removed all trusted devices
    • Replaced recovery code
    • Canceled all subscriptions and removed all payment methods associated with my Xbox Live account and email

    :)
     
    Raptorsp88, Mar 29, 2019
    #1
  2. JoelHansen Win User

    I believe my Xbox Live account was hacked

    Hi,

    You should wait until Calling hours as "Message with an Xbox gamer" is when you Contact us Ambassadors and we can unfortunately not start the investigation for you.

    Good luck!

    Regards
  3. Smwutches Win User

    I believe my Xbox Live account was hacked

    You would want to contact support directly so you'll want to wait for phone support.
  4. grfootball80 Win User

    I believe my Xbox Live account was hacked

    Might want to change your password to your epic account if you haven't already.
  5. Smwutches Win User

    I believe my Xbox Live account was hacked

  6. Raptorsp88 Win User

    I believe my Xbox Live account was hacked

    Should I wait until tomorrow during their calling hours, or is it fine to do the 'Message with an xbox gamer'?
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I believe my Xbox Live account was hacked

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