I believe we are being billed twice in error for XBox live

Discus and support I believe we are being billed twice in error for XBox live in XBoX Accessibility to solve the problem; Who do I contact to discuss that we are being billed twice for XBox live? 109fa3af-a487-4a45-a4be-d264df4f1343 Discussion in 'XBoX Accessibility' started by MichaelAgro1, Sep 4, 2019.

  1. MichaelAgro1
    MichaelAgro1 Guest

    I believe we are being billed twice in error for XBox live


    Who do I contact to discuss that we are being billed twice for XBox live?

    :)
     
    MichaelAgro1, Sep 4, 2019
    #1
  2. XBF Amber M Win User

    I believe we are being billed twice in error for XBox live

    Hi MichaelAgro1,

    Thanks for reaching out to us in the forums!
    For any billing or subscription issues, I would recommend to contact Customer Supportby chat or phone
    for further assistance in investigating the charges on the account regarding your subscription.

    If you believe that you're being billed twice for the same subscription, you can quickly
    view your Xbox purchase history online by signing in to your Microsoft account. If there
    are other profiles you have on the console you may additionally check those for a subscription from the same site after logging in with the account credentials.

    If you do determine that you have more than one subscription on the same account (or a different one for that matter), you can use the following support articles to help you out:

    How to cancel your Xbox subscription

    Request an Xbox digital product refund

    I hope that this helps you out.

    Let us know the results!
  3. Smwutches Win User

    Billed twice for Xbox Live

    You'll need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  4. denis97g Win User

    Being billed twice for same game

    I would contact support at support.xbox.com
  5. Chelsea leigh91 Win User

    Problem purchasing 12 month EA Access subscription.

    I have spoken with both Microsoft and EA. According to EA, Microsoft are the ones responsible for the billing side of things. So for me it is down to Microsoft to fix this issue for us, as Kodewulf and many others have stated, we are being charged twice
    as much for something we can ONLY purchase on the Microsoft Xbox Live Store.

    Please Microsoft fix this issue. Do Microsoft read these forums?
  6. Juxtapose13 Win User

    XBOX Live is a RIPOFF!!

    [quote user="LexingtonBoog"]

    The Billing Department is crooked. They make billing errors (always in their favor) and when you call customer support, you find out that they are all either polite but powerless or they are managers and rude. Twice I have been billed incorrectly and twice,
    I have been unable to get them to admit fault and fix the error. LEAVE THESE CROOKS!

    [/quote]

    Okay. What exactly were the billing errors?
Thema:

I believe we are being billed twice in error for XBox live

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