I bought 1000 v-bucks in fortnite but never got them

Discus and support I bought 1000 v-bucks in fortnite but never got them in XBoX Games and Apps to solve the problem; Last night i bought 1000 v-bucks and i never got them credited but i see it went through over my Microsoft account (Via Xbox store credit) i would... Discussion in 'XBoX Games and Apps' started by darkmasterman45, Aug 9, 2019.

  1. I bought 1000 v-bucks in fortnite but never got them


    Last night i bought 1000 v-bucks and i never got them credited but i see it went through over my Microsoft account (Via Xbox store credit)

    i would like to:

    A. know where my money + v-bucks went.

    B. get them or i would like a refund.

    :)
     
    darkmasterman45, Aug 9, 2019
    #1
  2. Miku Sakuya Win User

    I bought 1000 v-bucks in fortnite but never got them

    Check your history and make sure it's there if it's not in game tru contacting epic games support
  3. XBF Diego M Win User

    I bought 1000 v-bucks in fortnite but never got them

    Hi darkmasterman45,

    I'm sorry to say that you will just need to wait for their response. Microsoft does not have access into your Epic Games Account, which is where the V-bucks would be applied by Epic Games once they receive transactions from all different platforms.

    If you don't want to wait and just want a refund, you can try filling out a
    Refund Request form
    and see if the refund department can provide one for this charge.
  4. XBF Diego M Win User

    I bought 1000 v-bucks in fortnite but never got them

    Hi darkmasterman45,

    Thank you for posting on the Xbox forums.

    Just to clarify, you purchased 1000 v-bucks but you say that credits were added to your Microsoft Account balance? Is this correct?

    Do you see the completed purchase for 1000 v-bucks in your
    Microsoft Account order history
    ? What's the most recent order you see?

    Did you purchase the credits through the Microsoft Store directly, or through the in-game shop?

    Please provide more information so we can understand the situation with more clarity.
  5. darkmasterman45 Win User

    I bought 1000 v-bucks in fortnite but never got them

    i already tried putting a support ticket in and its been a day with no answer from them
  6. darkmasterman45 Win User

    I bought 1000 v-bucks in fortnite but never got them

    i bought the credits through the in game store but i believe this situation was caused by the severs going down just before i bought it. The answer is yes i do see that it has gone through my best guess is that fortnite/epic games did not get payment on
    there end and have no history of such order but on my Microsoft account there is proof i did order it. If you need a picture i will send one :/
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I bought 1000 v-bucks in fortnite but never got them

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