I bought a game about a year ago and now it says I haven't bought it.

Discus and support I bought a game about a year ago and now it says I haven't bought it. in XBoX on Windows to solve the problem; I bought Minecraft Dungeons: Hero Edition on 28/April/2020 and I was even emailed a receipt. I bought it on the Microsoft Store and it doesn't say... Discussion in 'XBoX on Windows' started by Kili Ghillie, Apr 6, 2021.

  1. Kili Ghillie
    Kili Ghillie Guest

    I bought a game about a year ago and now it says I haven't bought it.


    I bought Minecraft Dungeons: Hero Edition on 28/April/2020 and I was even emailed a receipt. I bought it on the Microsoft Store and it doesn't say install just the 'Buy' button.

    I know I am using the right account because I was emailed the receipt to that email, and I signed into Xbox Live with the Microsoft account, and it has 30% progress in achievements for the game, but still, no way to play it from there.

    This really distresses me because I want to get back into the game, and I know I bought it. It just isn't showing up in my Microsoft purchase history.
    I really don't want to lose my cloud save either.

    :)
     
    Kili Ghillie, Apr 6, 2021
    #1
  2. Mister Cizl Win User

    I bought gold but it says I haven't

    Hey StruckTeacher94! For assistance with billing and subscriptions contact support

    here
    . Thanks!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums
    for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE
    for the best info.
  3. Kovacs1555 Win User

    I bought the game Cup Head a year ago and now it says i don't own it

  4. BEASTmmb Win User

    Injustice: Gods Among Us - $9.99 @ Gamestop.com 6/4 12pm CST

    I wouldn't say that I boycott GS, but I haven't bought a game from them for 2 years now. Amazon is cheaper and more convenient for me.
  5. Skylaaa Win User

    Seemingly widespread issue..

    Brand new when I bought it (2 years ago), no problems until now. And no it says "To protect Xbox Live Services and members, Mircosoft does not reveal details about console bans"
  6. Eggnogga Win User

    Free Game! - for those of us who bought a console that didn't include a game!

    The phone I bought 2 years ago for $400 can be purchased for $200.

    The TV I bought 2 years ago for $1500 can be purchased for $750 now.

    Life is not fair.
Thema:

I bought a game about a year ago and now it says I haven't bought it.

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