I bought a game and downloaded it, but for some reason the store says it wasn't purchased?

Discus and support I bought a game and downloaded it, but for some reason the store says it wasn't purchased? in XBoX on Consoles to solve the problem; So an hour ago I bought the game Star Wars KOTOR, and when I went to launch the game it asked if I owned the game. So I followed all the steps givin... Discussion in 'XBoX on Consoles' started by SoulClick3725, Apr 6, 2021.

  1. I bought a game and downloaded it, but for some reason the store says it wasn't purchased?


    So an hour ago I bought the game Star Wars KOTOR, and when I went to launch the game it asked if I owned the game. So I followed all the steps givin and the problem wasn't fixed. So I thought maybe I should check it in the store to find out that even though I had bought the game and downloaded it, it wasn't purchased. Which couldn't have been correct because the money I bought the game with was no longer in my account, and yet the game wasn't purchased for some reason. Does anyone know how to fix this issue?

    :)
     
    SoulClick3725, Apr 6, 2021
    #1
  2. Internet Expert Win User

    Game not displayed to download at the XboxOne

    What happens when you navigate through the Xbox Store and find the pages where you bought the games? Maybe, for some reason, after checkout, the game download didn't get automatically initiated. If you bought the digital version of the game, there should
    be a button on the Store page that says something like "Download" or "Install".

    Also, when you said you "updated" the console, did you update to the latest version released to the general public, or did you just join the Preview Program?
  3. Мишаня_NeuRos Win User

    localization version

    Yes, I bought the game in digital form in Xbox Live. The correct region and language is selected on the console. And I know for sure that this game has the necessary localization. But for some reason, the Xbox Live Store downloads the entire English version
    of the game.
  4. {Parity} Win User

    My games

    Have you tried going to the store to see if it says you own the games? You may just need to download them again for some reason.
  5. CrookFan591 Win User

    GTA 5 Online Discussion

    for some reason it continues to say alert 10 more downloadable content packs are missing that are required for GTA online proceed to Xbox game store for downloads cant play online don't understand
  6. NinjaBawse Win User

    Cant re-install game add-ons on my Repaired Xbox One...

    Cool, I tried what you said and you're right! It was already downloading. I guess in the store it just wasn't saying that it was downloading or it was queue so I just figured it wasn't downloading but it is. Thanks!
Thema:

I bought a game and downloaded it, but for some reason the store says it wasn't purchased?

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