I bought a game and its saying I dont own it even though i have it installed

Discus and support I bought a game and its saying I dont own it even though i have it installed in XBoX Games and Apps to solve the problem; I bought cyberpunk 2077 and have it installed but when I go to the store it say I dont own it I really don't want to have to buy it again... Discussion in 'XBoX Games and Apps' started by Ooftactics, Dec 9, 2020.

  1. Ooftactics
    Ooftactics Guest

    I bought a game and its saying I dont own it even though i have it installed


    I bought cyberpunk 2077 and have it installed but when I go to the store it say I dont own it I really don't want to have to buy it again

    :)
     
    Ooftactics, Dec 9, 2020
    #1
  2. KaleMacmillan Win User

    I bought a game, it installed but I dont own it?

    Here is both orders that I got charged for and a picture of what happens when I try to play

    [Mod removed- personal information]

    [Mod removed- personal information]


    [​IMG]
  3. XBF Nestor S Win User

    Have to rebuy a DLC that I bought even though I own it???

    Hey EDx!

    If the order history doesn't show the purchase was made the best course of action would be to

    request a callback
    from one of our billing specialist! They could look further into the account and hopefully get this squared away!!
  4. JOEYHIBBS Win User

    bought game now says i dont own

    Why wont assassins creed play says i dont own it when i clearly was playing 5 hours ago?
  5. Turv3y Win User

    vigilante 8 says its a trial, even though i bought the game

    When you go into the game click unlock on the menu then hit redownload. After it does its one second download because you already have it hit continue which will bring you back to the title screen. Do you still have the problem?
  6. zombie0360 Win User

    I bought gold but says i dont have it?

    I'm having this problem with my Xbox one. My problem is I have gold (can't redeem any codes because it claims I already have gold) and can't play Netflix or any games online because it claims I don't have gold
Thema:

I bought a game and its saying I dont own it even though i have it installed

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