I bought a game but it says i don't own it.

Discus and support I bought a game but it says i don't own it. in XBoX Games and Apps to solve the problem; So i bought Call of Duty: Modern Warfare when it was released for £60 and had no problem with installing or anything. I then decided to game share with... Discussion in 'XBoX Games and Apps' started by Dylan_K77, Apr 10, 2020.

  1. Dylan_K77
    Dylan_K77 Guest

    I bought a game but it says i don't own it.


    So i bought Call of Duty: Modern Warfare when it was released for £60 and had no problem with installing or anything. I then decided to game share with my brother for other things, but he also owned the game. I ended up uninstalling Modern Warfare sometime
    later but recently, i stopped game sharing with my brother. Due to me not having a few games to play after we stopped game sharing, i decided to re-install Modern Warfare for the new update but it says i have to purchase it again. Anyone one know what's going
    on?

    Just checked my payment history and it says i never bought it.

    :)
     
    Dylan_K77, Apr 10, 2020
    #1
  2. bowski477 Win User

    I don't own games I have bought

    This was likely due to a service alert that was up effecting the ability to play downloaded games and apps. You should be able to use them now that the alert has lifted. If you continue to have this problem please post back.
  3. SychoSide Win User

    Bought a game from the Xbox Marketplace, but it says I don't own it

    Hey there,

    This is quite odd and may be a bug between your account and console. Have you checked your recent purchases on your Microsoft account via the website to see if it was picked up on their end as well?

    You can view your recent purchases using the Order History page at:

    https://account.microsoft.com/billing/orders

    If it shows up but you are still not able to download it on your console, I would suggest contacting support and have both your email and the Order History on hand as they may ask for it.

    I hope that will help you.
  4. GP98 Win User

    Bought a game from the Xbox Marketplace, but it says I don't own it

    Hey, SychoSide,

    Yeah I checked the order history and it said that the order was complete, I guess it time to call tech support. Thanks anyway for the help.
  5. brandiesel1 Win User

    Bought a game from the Xbox Marketplace, but it says I don't own it

    Look for it from your PC. You may have to initiate the install from there and it'll go to your console. Buying 360 games can be a bit buggy sometimes.
  6. onyxishere Win User

    Games is not starting and saying I don't own the game

    Sorry to hear it. Those are the standard steps to get a game working. If you purchased the game on your account and cannot play it then you'll need to contact phone support for more assistance. Please click this link to get the number for your region http://support.xbox.com/contact-us?isChatCallAvailable=false
Thema:

I bought a game but it says i don't own it.

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