i bought an xbox gift card and it will not redeem on my phone and add to my account

Discus and support i bought an xbox gift card and it will not redeem on my phone and add to my account in XBoX on Mobile to solve the problem; why doesn't my x box card redeem on my account i just bought it today? 0b5fee8a-6a12-4e34-b4fc-6f3ca66292dd Discussion in 'XBoX on Mobile' started by JamesNaab, Dec 26, 2019.

  1. JamesNaab
    JamesNaab Guest

    i bought an xbox gift card and it will not redeem on my phone and add to my account


    why doesn't my x box card redeem on my account i just bought it today?

    :)
     
    JamesNaab, Dec 26, 2019
    #1
  2. XBF Diego M Win User

    i bought an xbox gift card and it will not redeem on my phone and add to my account

    Hi James,

    Welcome to the Xbox forums. I'd be happy to provide you some relevant and helpful information.

    There are many reasons why you may not be able to redeem an Xbox Gift card to your Microsoft Account. You will need to provide more information to have an idea what could be causing the issue.

    Have you tried redeeming the code from here redeem.microsoft.com? Have you tried redeeming the code directly from the
    Xbox One console? What error are you getting?

    Follow this support article https://beta.support.xbox.com/help/...es-gifting/troubleshoot-gift-card-code-issues to
    troubleshoot the issue and which should help you answer the questions I asked. There is a link at the end of the article if you have gone though everything and need to request a new code.
  3. sheanash Win User

    Fraudulent Charges

    But Microsoft redeemed the gift cards to someone's account! That someone is the thief. The person getting the giftcards does not know my credit card information, Microsoft has this, likely all they had was my password. I changed my password and downloaded
    the Microsoft authenticator app to my phone, but literally someone redeemed this specific gift cards to their specific xbox account THAT MICROSOFT KNOWS! It shouldn't require anything but some button pushing to track them down.
  4. Krugnik Win User

    [Something Went Wrong] Give it another try, if it happens again, let us know by entering....

    I'm having this same problem also trying to redeem a couple gift cards and add them to my account.
  5. JackTalzin Win User

    Bought ATOMs - Wasn’t given ATOMs (FO76) and Microsoft won’t refund or give what I bought

    Hi Felix,

    Yes the charge is there on May 4 along with two redeemed xbox gift cards I got for my bday. So i redeemed 25 and 15 dollar gift cards and then bought 39.99 atoms bundle so it does show as charged.

    I havent spoken to anyone on the phone though and at this point i fear all ill get is the “not qualify under our terms of sale” response.
  6. Mel and RussKerr Win User

    Gift Card

    Hi Michael,

    I had assumed that as I manage his xbox account through my own account and this is where and how I add funds ( to often may I add ) to his account. I would simply do the same expect this time from My microsoft balance. It looks like that was wrong, and
    now I see I should of entered the email address linked to his xbox account rather that the main family one. Now its stuck in my account and can not be reloaded on to the gift card so I can reverse the error and instead redeem it on his account.

    I thought I had solved it, by thinking I could buy another gift card and then redeem it in the correct account, however microsoft will not permit me to purchase a gift card using any balance in my microsoft account !!

    Looks like i'm stuck with it and now owe my son money too !!!!
Thema:

i bought an xbox gift card and it will not redeem on my phone and add to my account

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