I bought game but I can't download it (it wants me to buy it again)

Discus and support I bought game but I can't download it (it wants me to buy it again) in XBoX Games and Apps to solve the problem; I bought Game of Thrones ep.1 just few minutes ago, but there was some issue at the end of the purchase. However I got e-mail from MS with billing... Discussion in 'XBoX Games and Apps' started by wwelcu, Dec 25, 2014.

  1. wwelcu
    wwelcu Guest

    I bought game but I can't download it (it wants me to buy it again)


    I bought Game of Thrones ep.1 just few minutes ago, but there was some issue at the end of the purchase. However I got e-mail from MS with billing information and it confirmed taking my money from my bank account (also checked my bank account and the money
    has been taken by ms) but I can't download the game. It says shows the price tag instead of 'already own' and I can't download it. Also checked my download history but the game isn't there.

    :)
     
    wwelcu, Dec 25, 2014
    #1
  2. Scoffsmom
    Scoffsmom Guest
    Bought Fallout 3 but when I try to download it Xbox wants me to by it again

    I bought Fallout 3 4/20/12 but Xbox doesn't show I bought it. Called support hey can see I bought it and the game is active but if I want it I need to buy it again and once they confirm I have bought it and the license is on my account they will refund my
    account but the money will be out of my account for a minimum of 72 hours. I have no idea why they can not credit my account the $14.99 so i can just buy it again. So after 2 hours and 2 minutes mostly on hold the best they can do is call me back. Has anyone
    else had this problem?
     
    Scoffsmom, Dec 25, 2014
    #2
  3. xGodLikeLee
    xGodLikeLee Guest
    Bought Fallout 3 but when I try to download it Xbox wants me to by it again

    Hello,

    Normally, you can download items from your download history for no additional charge. Make sure the item is in your download history. Here’s how:

    1. On your console, sign in to Xbox LIVE.
    2. Go to settings, and then select Account.
    3. Select Download History.
    4. Select the item in your download history and select Download Again.
    Note If an item does not appear in your console’s download history, it may have been purchased using a different Xbox LIVE account. To see what you purchased on your Xbox LIVE account, please see Check
    your Xbox LIVE bill
    .

    If an item appears in your download history with the option to Buy Now, try the solutions below.

    Solution 1: Restart your console

    Restart your console and sign back into Xbox LIVE. If the item in your download history still appears with Buy Now, try the next solution.

    Solution 2: Purchase the item again (you should not be charged)

    Go ahead and choose the Buy Now option to download the item again. Even though it seems like you’ll be charged again, you should not be charged any additional points because you’ve already purchased the content.

    To make sure that your Xbox LIVE account was not billed a second time, check the amount of Microsoft Points that you have at billing.microsoft.com/points.aspx. Recent purchases are shown
    at the bottom of this webpage.

    If you see a duplicate charge on your Xbox LIVE account, contact Xbox Support. See the Assistance section at the bottom of this page for more information:

    http://support.xbox.com/en-US/xbox-...live-content#85e40a2e2f4042e5805a73efffd28f47

    Xbox Community Ambassador

    If you have found my post to be helpful & if you like my post, then please click the like button below!
     
    xGodLikeLee, Dec 25, 2014
    #3
  4. maxen
    maxen Guest

    I bought game but I can't download it (it wants me to buy it again)

    Hi, there's a possibility it's related to today's Service outage.

    support.xbox.com/xbox-live-status

    Try again when the issue clears up, or tomorrow, and see if it's any better then.

    If not, post back here and let us know.
     
    maxen, Dec 25, 2014
    #4
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I bought game but I can't download it (it wants me to buy it again)

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