I bought gold and gamepass, it took money but i did not get either.

Discus and support I bought gold and gamepass, it took money but i did not get either. in XBoX Sales and Promo to solve the problem; My gold and gamepass were not given, but i was charged for them 41ddec25-00c7-4edf-9f4f-41f607c20d03 Discussion in 'XBoX Sales and Promo' started by LiveLucasYT, Jan 17, 2019.

  1. LiveLucasYT
    LiveLucasYT Guest

    I bought gold and gamepass, it took money but i did not get either.


    My gold and gamepass were not given, but i was charged for them

    :)
     
    LiveLucasYT, Jan 17, 2019
    #1
  2. FreeAndSay Win User

    I bought gold and gamepass, it took money but i did not get either.

    Hi there,

    Please double check
    http://account.microsoft.com/services
    to see if the subscription is showing there.

    If the subscription shows, try the following steps

    1. Remove profile from the console (Make sure you know the account credentials for the account since you will need them later)
    2. Perform the manual power cycle steps as mentioned on the following link, be sure to wait at least 60 seconds before powering on again:

      http://support.xbox.com/en-us/xbox-one/console/power-cycle-console
    3. Redownload your profile

    If these steps fail, then its best to contact Xbox Support (via Phone or Microsoft Support Chat) at
    http://support.xbox.com/contact-us
  3. Njal the Blue Win User

    I bought gold and gamepass, it took money but i did not get either.

    If you are on a PC or Xbox, it may be in the more section, which will when clicked open a drop down menu.

    On mobile select the three dashes top right and a drop down menu appears wity all options
  4. ShaneHepburn Win User

    I bought gold and gamepass, it took money but i did not get either.

    My gold and gamepass were not given, but i was charged for them
    Hello LiveLucasYT,

    Thank you for posting on the Xbox Forums If you still can't see it my advice is to contact

    Xbox Support


    thanks

    Shane

    [Mod Removed: Oversized image]
  5. ShaneHepburn Win User

    I bought gold and gamepass, it took money but i did not get either.

    what do you mean you don't have phone to contact Xbox

    thanks

    Shane
  6. XBF Leo G Win User

    I bought gold and gamepass, it took money but i did not get either.

    Hello LiveLucasYT,

    Thank you for keeping us updated. If the troubleshooting steps did not resolve the issue, please utilize the recommended step of contacting the
    Xbox support team. We will provide steps on how to speak with a support agent. Once you get in contact with a support agent, explain the billing issue in detail and list the troubleshooting
    steps you have already taken with us. Be sure to let us know the results!

    1. Click the support link we provided
    2. Select Billing & accounts in the category area
    3. Select See other options
    4. Select Can't redeem a code
    5. Select Show contact options
    6. Select Request a call from Support
Thema:

I bought gold and gamepass, it took money but i did not get either.

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