I bought Xbox Live Gold and the period started two weeks before the buy.

Discus and support I bought Xbox Live Gold and the period started two weeks before the buy. in XBoX Sales and Promo to solve the problem; So, I "renewed" our Xbox Live Gold service after two weeks of not having it, but anyway Microsoft charged me for those two weeks of offline!!!! What... Discussion in 'XBoX Sales and Promo' started by Fireboy77, Apr 2, 2019.

  1. Fireboy77
    Fireboy77 Guest

    I bought Xbox Live Gold and the period started two weeks before the buy.


    So, I "renewed" our Xbox Live Gold service after two weeks of not having it, but anyway Microsoft charged me for those two weeks of offline!!!!

    What is happening, thieves in the house?

    Please rewind and do it right. Thanks.

    :)
     
    Fireboy77, Apr 2, 2019
    #1
  2. Cherry Dolphin Win User

    I bought Xbox Live Gold and the period started two weeks before the buy.

    subscription made within xbox get auto renewed when the current subscription runs out.
  3. Njal the Blue Win User

    I bought Xbox Live Gold and the period started two weeks before the buy.

    Because you had auto renew on and your card expired, Xbox/Microsoft attempted to take your subscription and it failed. This will then have flagged up as a past dew payment and would result in freezing your Live account. You have to clear the past dew payment
    before you can get Live again. I would suggest that you either turn off auto renew or ensure that your payment details are up to date and check regularly at https://account.microsoft.com
    to ensure such details are correct.
  4. Fireboy77 Win User

    I bought Xbox Live Gold and the period started two weeks before the buy.

    Yes, I understand that but very bad business behavior of Microsoft but lessons learned. I have now disabled autorenewal and removed my credit card.
  5. Fireboy77 Win User

    I bought Xbox Live Gold and the period started two weeks before the buy.

    Yes, of course, I was not clear in my first post. The credit card had expired so it couldn´t renew automatically, so we had Live expired for 17 days, and at least the last three days (probably all 17 days, we didnt check/play ),we couldn´t use any online
    games so Microsoft has charged us for days we we couldn´t use Live.
  6. H3PA80R Win User

    I bought Xbox Live Gold and the period started two weeks before the buy.

    If you made the subscription within you xbox and dont unchecked the auto renewal then the subscription will be charged when the current subscription runs out.
Thema:

I bought Xbox Live Gold and the period started two weeks before the buy.

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