I can no longer access to redeemed game

Discus and support I can no longer access to redeemed game in XBoX Games and Apps to solve the problem; I've redeemed a game key on my Xbox a couple of days ago, installed successfully and played since but unfortunately the game crashed and I don't have... Discussion in 'XBoX Games and Apps' started by BenceDosztar, Mar 21, 2020.

  1. BenceDosztar
    BenceDosztar Guest

    I can no longer access to redeemed game


    I've redeemed a game key on my Xbox a couple of days ago, installed successfully and played since but unfortunately the game crashed and I don't have access to it now. Microsoft Store shows I have to buy this game. It is in my order history though it says
    "Cancelled". What does this mean? Something happened or is it just some kind of server issue?

    :)
     
    BenceDosztar, Mar 21, 2020
    #1
  2. XBF Eladio M Win User

    I can no longer access to redeemed game

    Thank you for taking the time to post this on the Xbox Forums. We understand that you are experiencing difficulties with launching a game you redeemed via a pre-paid code.

    For this, I would have to recommend that you
    Contact Xbox Customer Support
    as they would be much better equipped to be able to assist you in providing your the info and resolution you seek. We here on the Xbox Forums lack the necessary tools to be able to assist you on this matter.

    I hope this helps.
  3. Tim w 619 Win User

    Xbox Game pass Ultimate Free spotify gift

    I made the same mistake I was waiting to redeem it along with EA access and unfortunately we both lost our chance as it was a dated offer so you can no longer redeem it I'm afraid
  4. Smwutches Win User

    Unable to purchase Star Wars Jedi Knight: Jedi Academy with my Gold subscription, could I receive it at a later date?

    It would have to be redeemed by the end of the month in order to redeem it for free. Once it is no longer part of Games with Gold, it would no longer be possible to redeem it for free.
  5. Smwutches Win User

    Unable to Launch Game

    If you did not redeem a code for the game, then that means the original owner had installed the game and left the console as their Home console so you would have had access to it. If they changed their Home setting, you no longer have access to the game. You
    would need to purchase it in order to continue playing it.
  6. Mister Maka Win User

    Lost access to Games with Gold library

    Heya bl3cksun.

    Is it possible when you redeemed the games you were signed in with a different account which is no longer tied to your Xbox One? If so, if that account has been removed or it has changed your home console you wouldn't be able to access the redeemed codes.
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I can no longer access to redeemed game

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