I can no longer use Store Credits. I have to now use my credit card for purchase?

Discus and support I can no longer use Store Credits. I have to now use my credit card for purchase? in XBoX Sales and Promo to solve the problem; So here is a problem. I have tried to make a purchase with my Microsoft credits, but it asks me to pay the difference with my credit card. Truth is, I... Discussion in 'XBoX Sales and Promo' started by Radiant Sword X, Jul 9, 2019.

  1. I can no longer use Store Credits. I have to now use my credit card for purchase?


    So here is a problem. I have tried to make a purchase with my Microsoft credits, but it asks me to pay the difference with my credit card. Truth is, I have more than enough store credits, but now I think it doesn't work anymore? Seriously, I have to pay
    partial fees? Why?

    :)
     
    Radiant Sword X, Jul 9, 2019
    #1
  2. Radiant Sword X Win User

    I can no longer use Store Credits. I have to now use my credit card for purchase?

    I think I was trying to buy Mixer Embers, but the store credit was incorrectly displayed as $16. But at the same time, my console showed that I had $7, but in truth, I had no credits left. What happened?
  3. Radiant Sword X Win User

    I can no longer use Store Credits. I have to now use my credit card for purchase?

    What? No I don't remember that.
  4. XBF Chris J Win User

    I can no longer use Store Credits. I have to now use my credit card for purchase?

    Hello Radiant,

    Thank you for posting here on the Xbox forums. Have you recently changed your region? If you did, the currency in your account would not have followed you to your new region. This could cause a situation in where you have different amounts of currency for
    each region your console has been associated to.

    If this is not the case, you may want to try
    contacting a live agent
    to go over your billing account.
  5. AngelObullets Win User

    I can no longer use Store Credits. I have to now use my credit card for purchase?

    What and where are you trying to purchase? please note some credit is only able to use on certain stores and stuff :). Example the xbox 360 store and the xbox one store are separate so if you try to use xbox one credit on a 360 game it won't work or register.
  6. XBF Steven R Win User

    I can no longer use Store Credits. I have to now use my credit card for purchase?

    Hey there Radiant Sword X,

    Thanks for reaching out to the Community for a little more clarity on what happened and why you can't use those credit.

    I can definitely understand the confusion. Though you should be able to see what those credits were spent on by heading to Settings> Account> Payment & Billing> Order History, if you do have any more questions after checking, you can always
    contact
    customer support
    so that an agent can help you look into it help find out what happened.

    When you get the chance, get in touch with them and let us know how that helped.

    Thanks!
Thema:

I can no longer use Store Credits. I have to now use my credit card for purchase?

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