I can not buy games

Discus and support I can not buy games in XBoX Games and Apps to solve the problem; I can’t buy games. I constantly get out an error. Failed to process payment. I have already tried several different cards. everything is an early... Discussion in 'XBoX Games and Apps' started by Smaginviktor, Sep 1, 2019.

  1. Smaginviktor
    Smaginviktor Guest

    I can not buy games


    I can’t buy games. I constantly get out an error. Failed to process payment. I have already tried several different cards. everything is an early mistake.

    :)
     
    Smaginviktor, Sep 1, 2019
    #1
  2. LegoNinja187 Win User

    I can not buy a game !!!

    Just check the avaliablity of that game, and if it is avaliable in Brazil, try other devices.
  3. XBF Crystal P Win User

    I can not buy a game !!!

    Hey there Le 1Bigo,



    Thanks for reaching out. I'm sorry to hear about the issue with completing a purchase.



    I recommend checking out the following troubleshoot
    article: Troubleshoot
    Xbox 360 Marketplace purchasing
    . The solutions on this page can help resolve issues purchasing content or downloading free content from the
    Xbox 360 Marketplace.



    Hope this helps.
  4. XBF Felixx P Win User

    I can not buy games

    Hello
    ИльяВерещако
    ,

    Thanks for the update.

    Have you tried removing your debit card / payment option from your account and re-adding it back on?

    That sometimes helps.

    Let us know!

    Felix

    Xbox forums support
  5. DrifterX22 Win User

    I can not buy games

    Have you tried signing out and back in

    Have you verified you have a method of purchase recorded ie credit card in your profile?

    You are not region locked your address is not the same as your purchasing information?
  6. XBF Crystal P Win User

    I can not buy games

    Hey there,

    Thanks for reaching out. I'm sorry to hear about the issue with purchasing backward compatible games on the Xbox
    One.

    I recommend checking out the following troubleshoot article:
    Troubleshoot Xbox 360
    Marketplace purchasing
    . The solutions on this page can help resolve issues purchasing content or downloading free content from the
    Xbox 360 Marketplace.

    Also use the solutions on this page if you have problems purchasing or downloading Xbox 360 content in the following
    scenarios on your Xbox Oneconsole:

    • Downloading a free Xbox 360 Games with Gold game
    • Making a purchase or acquiring free content in the Xbox One avatar app
    • Making a purchase or acquiring free content in the Windows 10 avatar app
    • Purchasing or acquiring a free Xbox 360 game

    Hope this helps.
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I can not buy games

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