I cancelled my games pass ultimate but got charged for it

Discus and support I cancelled my games pass ultimate but got charged for it in XBoX on Consoles to solve the problem; I cancelled my games pass ultimate it says that its cancelled and that my service is stopped but I still got a charge for it today. I was wondering if... Discussion in 'XBoX on Consoles' started by paradiseman099, Nov 21, 2020.

  1. I cancelled my games pass ultimate but got charged for it


    I cancelled my games pass ultimate it says that its cancelled and that my service is stopped but I still got a charge for it today. I was wondering if anyone else has experienced this problem and if so what happens? Is xbox good about this will they refund
    what was taken wrongly. I tries to go through contact us for help but got nowhere with my problem and I'm just trying to figure out what happened. Thank you

    :)
     
    paradiseman099, Nov 21, 2020
    #1
  2. ECUPIRATEMAN Win User

    i need help on xbox ultimate subscription

    If I don't like the game pass ultimate can I cancel the Ultimate or would I be charged for 36 months?
  3. DaveCunningham3 Win User

    cancelled a month trial pass ultimate but normal gold was cancelled too

    So I had normal gold until August next year. Got almost two months out of it. Took a month trial of ultimate for £1.00 so that means I have my remaining normal gold upgraded to ultimate until August next year? Decided to cancel it as it would charge me
    what would be just access to game pass for 10.99 per month. And it cancelled everything rather than going back to normal? Shouldn't I have just had access to ultimate until the end of the month trial then it revert to normal?
  4. XBF Ezra G Win User

    xbox game pass ultimate

    Hello DiegoTp1,

    Thank you for your post. I understand you are experiencing an issue with charges made for an Xbox Game Pass Ultimate Subscription. To cancel this, please visit the following article:

    Cancel Recurring Subscription Charges
    .

    I hope this helps.
  5. Njal the Blue Win User

    My entire 1 year Xbox Live Gold subscription got cancelled after cancelling 1 month of Xbox Game Pass Ultimate

    You would be best placed to create your own thread.

    If you are referring to losing Xbox Live Gold because you cancelled Game Pass Ultimate, there is nothing that can be done. It clearly states that Xbox Live Gold will be converted to Game Pass Ultimate days and can not be reverted and that canceling Game
    Pass Ultimate will cancel out the converted Xbox Live Gold. https://support.xbox.com/en-US/billing/xbox-subscriptions/xbox-game-pass-ultimate-faq

    You can cancel your Game Pass Ultimate membership at any time, and you will
    continue to have access to your Ultimate benefits until your prepaid time ends, at which point you will not be charged again.

    Note The upgrade of any prepaid time to Xbox Game Pass Ultimate cannot be reverted back to Xbox Live Gold or Xbox Game Pass, and you cannot receive a refund for Xbox Live Gold or Xbox Game
    Pass. You can, however, rejoin Xbox Live Gold or Xbox Game Pass when your Xbox Game Pass Ultimate subscription ends
  6. Smwutches Win User

    X Box Live membersghip

    To clarify a little further, if he bought the $1 promotion it was for Game Pass Ultimate, not just Game Pass. Game Pass Ultimate includes Gold and Game Pass so if you already have a subscription for those when you purchase Ultimate, the remaining subscription
    you have is cancelled and upgraded to Ultimate as well (meaning he would have had Game Pass Ultimate through December). By cancelling Game Pass Ultimate, it would have also cancelled his Gold.
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I cancelled my games pass ultimate but got charged for it

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