I cannot install games/apps in teh Microsoft/Xbox store

Discus and support I cannot install games/apps in teh Microsoft/Xbox store in XBoX on Windows to solve the problem; Every time I try to install a game or app from the Xbox store, I get a message that says: "Try again later. Something happened on our end." This... Discussion in 'XBoX on Windows' started by Chrizzle00, Nov 24, 2018.

  1. Chrizzle00
    Chrizzle00 Guest

    I cannot install games/apps in teh Microsoft/Xbox store


    Every time I try to install a game or app from the Xbox store, I get a message that says:

    "Try again later. Something happened on our end."

    This happens for all apps and games. The following methods and a few others:

    Method 1: Try running the Windows Store Apps troubleshooter.

    Refer these steps:

    • Press Windows key +X, select Control panel
    • Change the view by option on the top right to Large icons
    • Click on troubleshooting and click on the
      view all
      option on the left panel
    • Run the Windows Store apps troubleshooter


    Method 2: Perform System File Check (SFC), and then check if this fixes the issue.

    Follow the steps:

    a. Press “Windows Key + Q” to open Charms Bar.

    b. Type cmd without quotes in the search box.

    c. On the left pane, right click on the “cmd” option and select “Run as Administrator”.

    d. Type sfc /scannow’ without quotes and hit enter.

    Note: It may ask for windows installation DVD to fix and to enable SFC to make more than minor repairs. Some files saved on your computer might get deleted when fixing corrupted files.

    Method 3: Reset Store Cache.

    a) Press the “Win Logo” + “R”

    b) Type: WSReset.exe and press “Enter”.

    c) Restart the computer and check.

    Also, try uninstalling and reinstalling the app again.

    I've also tried several other suggestions such as uninstalling/reinstalling the Microsoft store and Xbox.

    :)
     
    Chrizzle00, Nov 24, 2018
    #1
  2. Can’t re-download app

    I recently deleted an app from my Xbox one because it was not working. When I go to the Microsoft store it says I already own the app but I cannot download it. I checked under my games and apps for ready to install and nothing is there either.
     
    RustyNailz314, Nov 24, 2018
    #2
  3. LukasLewandowski, Nov 24, 2018
    #3
  4. braveheatz
    braveheatz Guest

    I cannot install games/apps in teh Microsoft/Xbox store

    I would do a hard reset on your console
     
    braveheatz, Nov 24, 2018
    #4
  5. Chrizzle00
    Chrizzle00 Guest
    I should clarify, this is on my Desktop PC. Not sure if I should have posted this elsewhere...
     
    Chrizzle00, Nov 25, 2018
    #5
  6. XBF Lance J
    XBF Lance J Guest
    Hey Chrizzle,

    Thank you for reaching out, we'll try our best to have you gaming on your PC asap! I see you have done quite a bit of troubleshooting already, which really helps. Besides the message "Try again later. Something happened on our end" are you getting some sort
    of error code along with it? Also, we want to make sure there isn't a connection issue with our store so make sure all services are up and running when you test it. Hope to hear back from you soon! I cannot install games/apps in teh Microsoft/Xbox store :)
     
    XBF Lance J, Nov 25, 2018
    #6
  7. Chrizzle00
    Chrizzle00 Guest
    Hi, Thanks for reaching out. Unfortunately, I don't see any kind of error code unless there's some way to display it:


    I cannot install games/apps in teh Microsoft/Xbox store [​IMG]


    Here is what the Network Status is showing me. I had done some troubleshooting on the Xbox multiplayer issues just in case that had something to do with my issue. I was, at one point, able to get the NAT type status up and running, but that didn't help
    my original issue.


    I cannot install games/apps in teh Microsoft/Xbox store [​IMG]
     
    Chrizzle00, Nov 25, 2018
    #7
  8. XBF Lance J
    XBF Lance J Guest

    I cannot install games/apps in teh Microsoft/Xbox store

    Hey Chrizzle,

    Thanks for the fast reply. Let's try to get rid of that Teredo result before going forward (we want everything in tip top shape to eliminate all factors). If you can, you can try looking up the IP Helper corresponding to your PC. I found an excerpt that
    is pretty general, but you might have to dig a bit to find a more specific

    For Teredo to function normally, the IP Helper service needs to be set to start automatically and running. To check:

    1. Enter Services in the search field on your toolbar (Cortana).
    2. Select Services from the search results.
    3. Check the Startup Type for the following service to make sure it’s set to the default value:
      IP Helper, Startup Type: Automatic

    If the service has been altered from its default startup type, you can revert it back to the default value:

    1. In the Services application, double-click on IP Helper.
    2. In the Properties window, select Automatic from the
      Startup type
      drop-down list.
    3. Under Service status, click the Start button.
    4. Click on OK to save the changes.
    Let us know the results! I cannot install games/apps in teh Microsoft/Xbox store :)
     
    XBF Lance J, Nov 25, 2018
    #8
  9. Chrizzle00
    Chrizzle00 Guest
    Hi,

    The startup type looks to be set up as Automatic. Does this look okay?


    I cannot install games/apps in teh Microsoft/Xbox store [​IMG]
     
    Chrizzle00, Nov 25, 2018
    #9
  10. XBF Lance J
    XBF Lance J Guest
    Hey Chrizzle,

    Thanks for the quick response. That actually looks good, so it has to be something else. We do have a

    Windows 10 Teredo article
    you might want to check out. Start from solution 2 as the first one is pretty redundant at this point. Hope this helps, I really want to get you up and running asap.
     
    XBF Lance J, Nov 26, 2018
    #10
  11. Chrizzle00
    Chrizzle00 Guest
    I retried several solutions, restarted my PC and now I'm able to get connected to the server.


    I cannot install games/apps in teh Microsoft/Xbox store [​IMG]


    Unfortunately, I am still unable to download/install my purchased game. I cannot install games/apps in teh Microsoft/Xbox store :(


    I cannot install games/apps in teh Microsoft/Xbox store [​IMG]
     
    Chrizzle00, Nov 6, 2018
    #11
  12. XBF Lance J Win User

    I cannot install games/apps in teh Microsoft/Xbox store

    Hey Chrizzle,

    Thanks for the fast reply. Let's try to get rid of that Teredo result before going forward (we want everything in tip top shape to eliminate all factors). If you can, you can try looking up the IP Helper corresponding to your PC. I found an excerpt that
    is pretty general, but you might have to dig a bit to find a more specific

    For Teredo to function normally, the IP Helper service needs to be set to start automatically and running. To check:

    1. Enter Services in the search field on your toolbar (Cortana).
    2. Select Services from the search results.
    3. Check the Startup Type for the following service to make sure it’s set to the default value:
      IP Helper, Startup Type: Automatic

    If the service has been altered from its default startup type, you can revert it back to the default value:

    1. In the Services application, double-click on IP Helper.
    2. In the Properties window, select Automatic from the
      Startup type
      drop-down list.
    3. Under Service status, click the Start button.
    4. Click on OK to save the changes.
    Let us know the results! :)
  13. Chrizzle00 Win User

    I cannot install games/apps in teh Microsoft/Xbox store

    I should clarify, this is on my Desktop PC. Not sure if I should have posted this elsewhere...
  14. Chrizzle00 Win User

    I cannot install games/apps in teh Microsoft/Xbox store

    Hi,

    The startup type looks to be set up as Automatic. Does this look okay?


    [​IMG]
  15. Chrizzle00 Win User

    I cannot install games/apps in teh Microsoft/Xbox store

    Hi, Thanks for reaching out. Unfortunately, I don't see any kind of error code unless there's some way to display it:


    [​IMG]


    Here is what the Network Status is showing me. I had done some troubleshooting on the Xbox multiplayer issues just in case that had something to do with my issue. I was, at one point, able to get the NAT type status up and running, but that didn't help
    my original issue.


    [​IMG]
  16. XBF Lance J Win User

    I cannot install games/apps in teh Microsoft/Xbox store

    Hey Chrizzle,

    Thank you for reaching out, we'll try our best to have you gaming on your PC asap! I see you have done quite a bit of troubleshooting already, which really helps. Besides the message "Try again later. Something happened on our end" are you getting some sort
    of error code along with it? Also, we want to make sure there isn't a connection issue with our store so make sure all services are up and running when you test it. Hope to hear back from you soon! :)
Thema:

I cannot install games/apps in teh Microsoft/Xbox store

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