I cannot purchase game on Microsoft Store because of region error on payment

Discus and support I cannot purchase game on Microsoft Store because of region error on payment in XBoX on Windows to solve the problem; My computer and microsoft account region is Turkey. My debit card is from Turkey. I bought another game (for PC) before with no problem, but now I am... Discussion in 'XBoX on Windows' started by evrenyüksel, May 4, 2021 at 8:03 PM.

  1. evrenyüksel
    evrenyüksel Guest

    I cannot purchase game on Microsoft Store because of region error on payment


    My computer and microsoft account region is Turkey. My debit card is from Turkey. I bought another game (for PC) before with no problem, but now I am getting region error on payment. I did not change anything about regions and options anywhere. This happened after I tried it with a friend's card from Belgium, then I tried with 2 different cards of mine, still the same problem.

    I do not understand what the problem is, this is so annoying and the game does not exist anywhere but Microsoft Store

    :)
     
    evrenyüksel, May 4, 2021 at 8:03 PM
    #1
  2. XBF Meryem R Win User

    I cannot purchase game on Microsoft Store because of region error on payment

    Hello @evrenyüksel, I hope everything is going well for you!

    Thank you for reaching Microsoft Xbox Forum support.

    I am very sorry to know you are having such conveniences. Please do not worry about the situation because I am here to help you out!

    According to the explanation you have provided, please make sure to follow the following steps in order to fix your issue.

    Please follow the the instructions on both links first:

    Change your country or region in Microsoft Store

    Get help with purchase errors | Xbox Support

    I wish you a lovely day, and I hope this helps you out! All the best!

    Kind Regards

    Stay safe, and happy gaming!
  3. evrenyüksel Win User

    I cannot purchase game on Microsoft Store because of region error on payment

    As I said my region is already Turkey on my Microsoft account.

    Seems like there is no solution
  4. XBF Diego M Win User

    microsoft store payment problem

    Hi StoneBanks619,

    Thank you for coming to the forums. Errors like these usually occur due to region mismatch issues where the Microsoft Store you are trying to purchase from cannot verify your payment option if it is not a valid payment option from Italy, which is the Store
    you are buying from.

    You will need to make sure that your Microsoft Account region and billing account have a valid billing address from Italy in order to purchase items from the Italian Microsoft Store.
  5. XBF Diego M Win User

    Paypal payments outside USA

    Hi Lynette,

    Thank you for posting on the Xbox forums, I'd be happy to help.

    Most of the time, in-game purchases from the store within the game will open the Microsoft Store and the payment's available would be through your billing settings on your Microsoft account. You will first need to add your PayPal payment information from https://account.microsoft.com/billing/payments.
    if you need more information on how to add your paypal, read over, "Manage your payment options online".

    PayPal is not available in all regions and you can only purchase things from the Microsoft Store from the region you are living in using a valid billing account from the region you are physically living in and the location setting on your Xbox need
    to match. Buying products from another market in the Microsoft Store is not allowed and wouldn't be possible.
  6. DIPDIP0TAT0CH1P Win User

    Problem with the payment in fortnite battle royale on xbox one

    You can only purchase items in your region, so you cannot use a payment method that is not in your (account) region.

    Unfortunately it is not supported buying cross region with the Xbox One store.

    One solution would be to buy a gift card in the region you have your account set to, and then you could make the payment in game with that gift card.
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I cannot purchase game on Microsoft Store because of region error on payment

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