I cannot purchase XBox 360 games anymore, whether via my XBox One console nor the Xbox...

Discus and support I cannot purchase XBox 360 games anymore, whether via my XBox One console nor the Xbox... in XBoX Games and Apps to solve the problem; Hello, I'm encountering an issue for couple of weeks now, I cannot purchase the free Xbox 360 games included with my Gold subscription. This has been... Discussion in 'XBoX Games and Apps' started by Don Chichon, Oct 26, 2019.

  1. Don Chichon
    Don Chichon Guest

    I cannot purchase XBox 360 games anymore, whether via my XBox One console nor the Xbox...


    Hello,

    I'm encountering an issue for couple of weeks now, I cannot purchase the free Xbox 360 games included with my Gold subscription. This has been working perfectly for years, until this month.

    I tried via my Xbox One console, where I get the confirmation pop-up window indicating that it's free, and nothing happens when I press the "Continue" button.

    When I try via the Xbox marketplace website, I also get the confirmation pop-up, and when I click "Continue" I get an endless spinning wheel. I tried leaving it for hours but nothing happens.

    I have a payment method associated with my account (MasterCard). My console and Microsoft Account regions are both set to Belgium. I read that some problems can occur when the regions are different, so I tried to set again my Xbox account region to Belgium
    - French via the following link: https://account.xbox.com/fr-be/AccountMigration, but I get an error message when I accept.

    I have chatted with an Xbox support agent yesterday which gave me the most outlandish explanation, that you cannot purchase the free Xbox 360 games via your Xbox one or the website, but only via an original Xbox 360 console. I tried to explain to him that
    this is wrong (unless there's some recent change I'm unaware of), but he maintained that what he was saying was valid, and that it's been this way since the launch of Gold games...

    Is there something else I can try or should I just go ahead and call technical support, and risk getting the same explanation?

    Thanks!

    :)
     
    Don Chichon, Oct 26, 2019
    #1
  2. Michael�� Win User

    I cannot purchase XBox 360 games anymore, whether via my XBox One console nor the Xbox Marketplace website

    I’ve had the same issue ever since the October console update. I haven’t tried to purchase a game since I refuse to buy digital games, but none of my backwards compatible games are loading anymore and I haven’t been able to play any of them. The problem
    started the day after the update and Microsoft refuses to acknowledge any problems.
  3. XBF Chris J Win User

    I cannot purchase XBox 360 games anymore, whether via my XBox One console nor the Xbox Marketplace website

    Hello HoodedFawn,

    Thank you for posting here on the Xbox forums. This thread is a bit old, so it will be locked due to its age. If you haven’t already, please go ahead and make a new thread detailing this issue and any troubleshooting steps (if
    any) you’ve tried so far. That way we can tailor our support specifically to you. We will be happy to help you there!



    Thanks again
  4. HoodedFawn Win User

    I cannot purchase XBox 360 games anymore, whether via my XBox One console nor the Xbox Marketplace website

    Sorry to reopen it but have you found a solution? I keep having the same problem and I found only 2-3 threads online addressing it. I think I allowed all cookies, pop-ups etc. and tried 2 different browsers.
  5. JakeODX Win User

    I cannot purchase XBox 360 games anymore, whether via my XBox One console nor the Xbox Marketplace website

    Hello Don and welcome to the community.

    Have you tried looking
    here?

    What are the error messages you are receiving?
  6. Don Chichon Win User

    I cannot purchase XBox 360 games anymore, whether via my XBox One console nor the Xbox Marketplace website

    Hello Jake,

    Thank you for your reply.

    I've checked all existing FAQs and whichever forum posts and website articles I could find regarding this issue, which is why I tried the change region page. Here's the (very generic) error I'm getting when trying to set the proper region, Belgium - French: There’s
    a problem completing your move right now. Please check the Region Change Support Page to make sure it will work for you and try again later.


    I've also made sure that my Microsoft account region is the same as the console's, and that my billing/shipping address is set to Belgium. I also removed my PayPal account as payment method and added my MasterCard as
    the only payment method on the account.

    I'm not getting any specific error message when trying to purchase a game via the XBox marketplace. Here's how it looks when I try to purchase from the Marketplace website:


    [​IMG]


    So I click on "Confirmer", and then I get stuck on this screen for hours:


    [​IMG]


    As I said before, I had no problems to "purchase" the free Gold games from my XBox One or from the XBox marketplace before, and I didn't change any account settings, so I don't know what the problem is. All I know is
    that I contacted the XBox technical support and the answer was not only unhelpful, it was also blatantly false.

    Years ago I worked for the European XBox technical support as a first then second-line support agent, so I don't mean to pass off as a know-it-all because it was indeed years ago, but I am familiar with Microsoft's
    ecosystem and I would only have contacted support myself as a last-resort measure. That makes yesterday's experience with them all the more sour and disappointing.

    Honestly, it pisses me off that I've already spent so much time trying to find a solution to this problem, that I'm not being able to fully enjoy a service I'm paying for (even if it is for just one old 360 game, I
    know, first world problems...), and that I've been treated like an idiot by XBox support, to the point that I was so angry that I just ended the conversation before starting to be disrespectful to the person at the other end of the chat.

    Anyway, sorry for ranting a bit and thanks for your help!
Thema:

I cannot purchase XBox 360 games anymore, whether via my XBox One console nor the Xbox...

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