I cant add a new account to my xbox one x

Discus and support I cant add a new account to my xbox one x in XBoX Accessibility to solve the problem; I have read on other threads that i should do a factory reset but that didnt help me. I have also done a power reset ( unplugging the power cord for 30... Discussion in 'XBoX Accessibility' started by Tyr Momos, Sep 1, 2019.

  1. Tyr Momos
    Tyr Momos Guest

    I cant add a new account to my xbox one x


    I have read on other threads that i should do a factory reset but that didnt help me. I have also done a power reset ( unplugging the power cord for 30 seconds ) but that didnt work either. What should i do?

    :)
     
    Tyr Momos, Sep 1, 2019
    #1
  2. bigkosy Win User

    Not free with Live gold

    i have 14 days free membership due to my new x box one s. The free games for xbox one i could add for free without problems. Only this game i cant add to my account.
  3. PalmettoBling Win User

    I cant add a new account to my xbox one x

    I would also ask you try doing a full power cycle on your console, like you have before, but while it's powered down, also power cycle your router. I've seen a few times where it's a network issue in connecting to the authentication servers (assumed) causing
    the issue.

    I'd also say if you can log into the Microsoft Account page, check under Devices to see if the console is in that list. Is this the first time you're adding that account to this device?
  4. XBF Steven R Win User

    I cant add a new account to my xbox one x

    Hi Tyr Momos



    Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.
    For those reading this thread, if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a new thread asking for assistance. When the new thread is created please copy and paste the URL to this thread showing that
    the troubleshooting steps listed above didn't fix the issue.



    Thank you and have a great day!
  5. PalmettoBling Win User

    I cant add a new account to my xbox one x

    If you wanted to contact support the best place to get that information is on the
    Official Xbox Support site for that information, but I would recommend if you're having a problem, that you start your own Support Thread on the forum, so we can specifically
    try and provide troubleshooting and support to you, without derailing the troubleshooting we're providing to the original poster here.
  6. XBF Diego M Win User

    I cant add a new account to my xbox one x

    Hi Tyr Momos,

    Thank you for the update. It sounds like it could be network related if you have already power cycled and factory reset the Xbox and you still cannot add new accounts.

    When you factory reset your Xbox, you add your account as part of the reset process because all accounts are removed from the Xbox during a factory reset, therefore you need to add an account to get the data synced back to the console. What error did you
    get when trying to add your account during the reset process?

    Go into the console's network settings and test the connection and multiplayer connection. Make sure that both tests have no issues and let us know the results.
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I cant add a new account to my xbox one x

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