I can’t buy a backwards compatible game from my Xbox

Discus and support I can’t buy a backwards compatible game from my Xbox in XBoX Games and Apps to solve the problem; I put money on my account so I could buy a game (portal 2), and the same error keeps popping up - ‘Your account is unable to make this type of purchase... Discussion in 'XBoX Games and Apps' started by Yeeterson, Mar 5, 2020.

  1. Yeeterson
    Yeeterson Guest

    I can’t buy a backwards compatible game from my Xbox


    I put money on my account so I could buy a game (portal 2), and the same error keeps popping up - ‘Your account is unable to make this type of purchase on xbox.com. Please complete this transaction from your xbox.’ The problem is though, I AM doing it
    from the store on my xbox. I went to the help part of the xbox website and it says to complete it on my xbox 360. Another problem: I DONT HAVE an xbox 360. Is there an alternative to this? I spent money and I would like to have the game I want to pay for.

    :)
     
    Yeeterson, Mar 5, 2020
    #1
  2. Yeeterson Win User

    I can’t buy a backwards compatible game from my Xbox

    Im a bit confused though because I was able to get a backwards compatible game like this before...I understand what I have to do now though. Is there a way to reverse the purchase that I just made for credit? I added $20 (in the form of two $10)
  3. XBF Eladio M Win User

    I can’t buy a backwards compatible game from my Xbox

    Thank you for provide this update for us.

    If the currency was simply applied to your account and you have yet to use it, you can try following the link I provided and see if the item that you are seeking to get refund appears there.

    Even if the item does not appear here, you can attempt to use the
    Legacy Refund Request
    webform, and see if this provides favorable results.

    I would recommend reviewing the Digital Game Purchase Refund Terms for further info on this as typically
    all sales of Digital Products are considered final and most purchases are not eligible for a refund after 14 days.
  4. XBF Brad A Win User

    I can’t buy a backwards compatible game from my Xbox

    Hi Yeeterson,

    Thanks for contacting us on the forums. We understand trying to purchase a backward compatible game. Unfortunately, on the Xbox one you will need a credit/debit card or paypal. Account currency is unable to be used to make a purchase for backward compatible
    titles, unless you are on an Xbox 360.

    Hope this helps.

    Brad
  5. Yeeterson Win User

    I can’t buy a backwards compatible game from my Xbox

    I literally just made the purchase only a half hour ago so I think I can get the refund! Thank you so much for the help!
  6. Yeeterson Win User

    I can’t buy a backwards compatible game from my Xbox

    I just used a credit card. Is that refundable?
Thema:

I can’t buy a backwards compatible game from my Xbox

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