I can't cancel my gamepass subscription

Discus and support I can't cancel my gamepass subscription in XBoX Games and Apps to solve the problem; Just some hours ago microsoft charged me for gamepass automatically since I forgot to cancel the monthly thing, but because I had no money in my... Discussion in 'XBoX Games and Apps' started by NanyMtz, May 3, 2021 at 3:32 AM.

  1. NanyMtz
    NanyMtz Guest

    I can't cancel my gamepass subscription


    Just some hours ago microsoft charged me for gamepass automatically since I forgot to cancel the monthly thing, but because I had no money in my account nothing happened until today that yersterday I had money in my bank account and got charged for the gamepass now, I tried to cancel it and get a refund but I simply can't cancel it, when I try to do it I get the message that I can't cancel it and I have to wait to it to end
    For some reason the day of "beginning" was 17 of april but I didn't "got" gamepass just today 2 of may
    I tried everything from the page to just try to cancel it but I need some assistance for this problem

    :)
     
  2. RedCarGamer Win User

    Services and Subscriptions glitching

    I logged in and took a look at my services and subscriptions. I was surprised to see OneDrive listed along with the services I do subscribe to, xbox live and xbox gamepass. The Onedrive section says I pay a reoccurring subscription of $9.99 a month. I never
    subscribed to that, so I clicked on the manage link in the onedrive section. Instead of my onedrive subscription displaying, my xbox gamepass subscription is displayed. I try to access my onedrive subscription many times, and always the gamepass subscription
    pops up. Hovering over the link, I can see the the URL to the onedrive subscription and the URL to the gamepass subscription both point to the gamepass subscription. Thinking that this is just an error on the site, I replace the section of the url that says
    gamepass with onedrive, and finally I'm in the onedrive subscription section! I cancel my subscription to onedrive, and then return to my services and subscriptions....and gamepass has now been canceled! I tried all of this using Edge and Chrome. What is going
    on!

    There doesn't seem to be a category for an issue like this, so I hope someone can direct me where to go with this problem.

    Thank you
    Looks like a bug in the website, if you canceled it and the result was the gamepass canceled so looks like a bug in the website. So that value that appears in not the onedrive but the gamepass. The best with contact the support like was said above, and see
    if you can get back the gamepass trough the support chat.
  3. DrifterX22 Win User

    Does canceling regular Xbox gamepass delete your Xbox live subscription?

    You purchased gamepass and then canceled your Xbox live. Now you want to cancel gamepass so then when the subscription times run out you will no londer have either gamepass or live. You canceled both.

    I do not see any store refunding you for a subscription you bought, activated then canceled.
  4. The SolidEgg Win User

    12 Month Xbox Live and Gamepass Ultimate?

    So if i cancel my Gamepass subscription will it give back my 12 months of gold?
  5. NaZoooom Win User

    12 Month Xbox Live and Gamepass Ultimate?

    So if i cancel my Gamepass subscription will it give back my 12 months of gold?
    Hi The SolidEgg,

    No, it will not give you back the 12 months. By cancelling your GamePass Ultimate subscription, it will not renew after 15/05/2020.

    The 12 month voucher has been redeemed against Ultimate in line with terms and conditions of the subscription.
  6. Galaxy Golden Win User

    Membership question

    It depends on what kind of subscription you have. The gamepass and gold are usually two separate subscriptions, but the game pass ultimate subscription includes both gamepass and gold. If you have the ultimate subscription, then cancelling it would also
    cancel your gold benefits.
Thema:

I can't cancel my gamepass subscription

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