I can't connect to my Xbox account

Discus and support I can't connect to my Xbox account in XBoX Accessibility to solve the problem; Hey ! I'm trying to play on a realm with my friend but I have this message : " You cannot play online multiplayer because of how yout Microsoft... Discussion in 'XBoX Accessibility' started by PierreHamonic, Feb 14, 2020.

  1. I can't connect to my Xbox account


    Hey !

    I'm trying to play on a realm with my friend but I have this message : " You cannot play online multiplayer because of how yout Microsoft Account is set up. Review and change your privacy settings at aka.ms/accountsettings "

    So I tried to connect to this page, but it always redirects me to this one :

    https://support.microsoft.com/fr-fr...ge-childs-xbox-privacy-online-safety-settings

    I don't have a family group, so I think I don't have a child account...

    I just want to acces to my xbox settings, what should I do ?

    :)
     
    PierreHamonic, Feb 14, 2020
    #1
  2. iareBRENDEN Win User

    I can't connect to my Xbox account

    If you are a minor and your account reflects that you could still have some restrictions in place
  3. T3chnlgydude Win User

    I can't connect to my Xbox account

    To change privacy and safety settings for your account
    1. Sign in to your Xbox.
    2. Press the Xbox button on your controller to open the guide, then go to System > Settings > Account.
    3. Under Privacy & online safety, select Xbox Live privacy.
    4. Choose a default, or customize your settings by selecting View details & customize.
    To change privacy and safety settings for a child’s account
    1. Sign in to your Xbox.
    2. Press the Xbox button on your controller to open the guide, then go to System > Settings > Account.
    3. Under Account, select Family settings > Manage family members.
    4. Select the child whose settings you want to update.
    5. Select Privacy & online safety, then choose default settings, or customize by selecting View details & customize.
  4. mareledanut Win User

    I can't connect to my Xbox account

    You cannot change your own age from your account, if you have a child account changes can be made only by the account that manages it.
  5. PierreHamonic Win User

    I can't connect to my Xbox account

    I tried to change my age, but it still doesn't work

    Thank for your help :)
  6. Miss Ghidorah Win User

    I can't connect with my account

    Hey all,

    Sorry to hear you're experiencing this issue. Let's have you first power cycle your console if you haven't already. The next step would be to reset your router/modem—you will need
    to unplug the power cable for that, wait 15-20 seconds, then plug it back in.



    Please let us know how it goes and if you still need help! Hopefully that resolves your issue.

    _______________________________________________________







    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
    Program Forums
    for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky HERE for the best info.
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I can't connect to my Xbox account

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