I can’t get a refund, most likely because of a store glitch.

Discus and support I can’t get a refund, most likely because of a store glitch. in XBoX Games and Apps to solve the problem; I was playing Destiny 2, and i went to the xbox store through the in game menu. I wanted to buy the Shadowkeep DLC for the game, which was $35.00. The... Discussion in 'XBoX Games and Apps' started by RetroWolfe5, Oct 7, 2019.

  1. RetroWolfe5
    RetroWolfe5 Guest

    I can’t get a refund, most likely because of a store glitch.


    I was playing Destiny 2, and i went to the xbox store through the in game menu. I wanted to buy the Shadowkeep DLC for the game, which was $35.00. The problem is that it linked me to the $65.00 version that comes with Destiny 2 and the DLC. When i was buying
    it there was no indication that it was the $65.00 version. Why would i want that version if Im accessing the xbox store through the BASE GAME???

    Not only that im pretty sure since the game is recognizing that I have over 1000 hours in base destiny, im not eligible for a refund... All i wanted was the $35.00 DLC, not a new copy of Destiny 2 and the Shadowkeep DLC, and because they are both registering
    as one copy Destiny 2 and combining the hours into one, it’s stopping me from getting the refund...I literally just want to refund that version and get the $35.00 version so I can actually have money on my debit card. H...E...L...P

    :)
     
    RetroWolfe5, Oct 7, 2019
    #1
  2. choppyseize Win User

    I can’t get a refund, most likely because of a store glitch.

    You can request a free call-back by signing on at
    https://support.xbox.com/contact-us and selecting Billing. When prompted to speak to a virtual agent, decline it. After answering a few more
    questions, you should get the option to request a callback.

    There's specific requirements that need to be met in order to be eligible for a refund. You may not meet all the requirements. In which case you may not be eligible for one.
  3. Ricardo Cintra Win User

    I can’t get a refund, most likely because of a store glitch.

  4. G v zauBerBerg Win User

    I can’t get a refund, most likely because of a store glitch.

  5. nZyN Win User

    Code abonnement Xbox Live 12 mois + 2 mois non valide

    If the code is not valid, most likely the store where you purchased it from did not activate it correctly. I would take it back to the store and let them know and try to get a refund.
  6. AFlick814 Win User

    Microsoft Blocking Account

    Or is there a way to get my purchases refunded? because I purchased like all the season passes for most of the call of dutys and then I get blocked out of my account.
Thema:

I can’t get a refund, most likely because of a store glitch.

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