I can't get into my child account because I can't remember email I used; Can get into ...

Discus and support I can't get into my child account because I can't remember email I used; Can get into ... in XBoX on Consoles to solve the problem; We can get into parent account and see gamer tag for my child account, but I can't log in because I don't know email we used. Please help!!!... Discussion in 'XBoX on Consoles' started by typro427, Mar 4, 2015.

  1. typro427
    typro427 Guest

    I can't get into my child account because I can't remember email I used; Can get into ...


    We can get into parent account and see gamer tag for my child account, but I can't log in because I don't know email we used. Please help!!!

    :)
     
    typro427, Mar 4, 2015
    #1
  2. Dem0nW0lf21
    Dem0nW0lf21 Guest
    Parental Approval required. I'm 20 and the parent account email no longer exists.

    Hi, I was trying to change my Xbox live account over to my new email but it says that I need permission from a parent or legal guardian. I'm 20 now. I assume the account was created as a child account, which is why I'm having difficulty.

    However, the "parent" account no longer exists on the Xbox (we deleted it years ago) and no one can remember the password to it. We're currently having trouble getting into the email associated with the parent account, but I assume if we do we can reset
    the password and remove this ridiculous child account tag on my Xbox account.

    But if we can't get into the email, is there another way to remove this ridiculous thing?
     
    Dem0nW0lf21, Mar 4, 2015
    #2
  3. Steele989
    Steele989 Guest
    Can't sign in to Parent Account

    So when I made an xbox live account I was not 18, therefore I had to create a parent account. I created it and just threw on a random password that I can't remember anymore and now I need the password to sign into my parent account so I can accept the new
    terms of use. Unfortunately I cannot just get a new password for the parent account... Because I used the same email for both my account and the parent account so whenever I try to change the parent password it just sends me a new password for my account.
    I am thankful for any help at all anyone can give me.
     
    Steele989, Mar 4, 2015
    #3
  4. WPAK
    WPAK Guest

    I can't get into my child account because I can't remember email I used; Can get into ...

    Hi there,

    since you only know the gamertag please follow the steps mentioned on this link:

    support.xbox.com/.../forgot-microsoft-account-solution


    It may result in you needing to contact Xbox Support, but that step is also mentioned as step on the link. When you need to contact Xbox Support, be sure to have as much information regarding the xbox live account at hand, like payment option details or
    purchases made etc. since they can help in getting access again to the child account.
     
    WPAK, Mar 4, 2015
    #4
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I can't get into my child account because I can't remember email I used; Can get into ...

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