I can’t have a custom profile picture, even though I already have an adult account

Discus and support I can’t have a custom profile picture, even though I already have an adult account in XBoX Accessibility to solve the problem; I have an adult account but i can’t have a customized profile picture. My friend has the same issue too. We have adult accounts but the xbox app says... Discussion in 'XBoX Accessibility' started by LaZer Bubby, Jan 5, 2020.

  1. LaZer Bubby
    LaZer Bubby Guest

    I can’t have a custom profile picture, even though I already have an adult account


    I have an adult account but i can’t have a customized profile picture. My friend has the same issue too. We have adult accounts but the xbox app says we dont have adult accounts.

    :)
     
    LaZer Bubby, Jan 5, 2020
    #1
  2. Bandido1508 Win User

    I can’t have a custom profile picture, even though I already have an adult account

    sign into your account at account.microsoft.com and go to your info and what does that say for your birthdate, if that has been changed in the past, the xbox may still only register the original date. Try this from the xbox app as well
  3. MadLou9000 Win User

    I can’t have a custom profile picture, even though I already have an adult account

    I hope this helps in a way. I may not know the issue but it was talked about about 2 years ago here is the link I found it in.

    (please be aware it may bge helpful.)

    https://answers.microsoft.com/en-us/xbox/forum/all/cant-change-gamerpic-cause-not-adult-account/28956bd5-8090-43de-b306-8cadd9f1ecf8
  4. vQstl Win User

    I can’t have a custom profile picture, even though I already have an adult account

    I have an adult account but i can’t have a customized profile picture. My friend has the same issue too. We have adult accounts but the xbox app says we dont have adult accounts.
  5. yFoX inSanuS Win User

    I can’t have a custom profile picture, even though I already have an adult account

    Olá, Já tentou trocar em outro dispositivo? tente limpar o cache de seu aplicativo e tente novamente.

    Espero ter ajudado e aguardo sua resposta.
  6. ArminatorX Win User

    My account thinks im a child

    Hi

    I literally just want to [...]change my profile picture to a custom one but [...] it says that i need to be older to do this. [...]My account is clearly over 18, I have changed all settings to where i shouldnt be affected by this
    The "adultness" of an account isn't determined by the settings you change.

    During the creation of your account you are asked to provide a birthdate. That birthdate determines the age of the account, and only if according to that birthdate your account turns 18 (or 20 in Japan), your account truly is an adult account.

    Until then your account is a limited Child account, even though your parents might set your account to allow certain "adult" features like talking to strangers or buying stuff.

    Changing your Profile picture is unfortunately a thing, only "real" adult accounts can do, and there is no setting to circumvent that.
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I can’t have a custom profile picture, even though I already have an adult account

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