I cant play a game I bought

Discus and support I cant play a game I bought in XBoX Games and Apps to solve the problem; A while ago i bought Sea of Thieves then tried to play on my pc through the Xbox app, the game no longer appears in my library and says that I do not... Discussion in 'XBoX Games and Apps' started by Reaper123561, Aug 2, 2022.

  1. Reaper123561
    Reaper123561 Guest

    I cant play a game I bought


    A while ago i bought Sea of Thieves then tried to play on my pc through the Xbox app, the game no longer appears in my library and says that I do not own it after my gamepass ended.

    :)
     
    Reaper123561, Aug 2, 2022
    #1
  2. JosefLBohorquez Win User

    I cant play a game I bought

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this Reaper123561

    The game appears in your Microsoft account order history?
    https://account.microsoft.com/billing/orders

    Please double check that, in case you have more than one email check on each one

    Let me know how it goes, I'll be waiting for your reply
    Greetings from another Microsoft user
  3. MateusFontana Win User

    I cant play a game that i bought

    Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

    First, welcome to the Xbox community and we're sorry you're having this issue. Before we try any of the different solutions, you could tell if the game appears as purchased in your order history via the link below.

    https://account.microsoft.com/billing/orders/

    - If it appears, try the solutions below, please.

    Solution 1:

    Step 1. Press and hold the Xbox button on the console for at least 10 seconds to open the Power center.

    Step 2. Then unplug the power supply from your console and wait for 3 minutes.

    Step 3. Plug the power supply back into the Xbox console.

    Step 4. Press the Xbox button on the console to turn it on again.

    Solution 2:

    Press the Xbox button  to open the guide.

    Select Profile & system > Settings > Account > Remove accounts.

    Select the account that you want to remove, and then select Remove to confirm.

    Restart your console and add your account again.

    Solution 3:

    Press the Xbox button.

    Open Settings.

    Go to Network and select Network settings.

    Select Advanced settings.

    Select Alternate MAC Address.

    Select Clear.

    Select Restart.

    * Thank you in advance for contacting, I hope this can help you.
  4. Reaper123561 Win User

    I cant play a game I bought

    It is not there, I ordered it a while ago so I cant find the email of confirmation, I do have a purchase report of me buying something in the game if that will help.
  5. Smwutches Win User

    cant play the game i bought

  6. Xx529BlAcKbOyxX Win User

    Help i bought a game and i cant play it.

    Try deleting your profile and recovering it again.!
Thema:

I cant play a game I bought

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