I can't play a game I purchased digitally

Discus and support I can't play a game I purchased digitally in XBoX Games and Apps to solve the problem; I bought rocket league a long time ago then I recently got the games pass for a few months now I don't have the game pass and I don't have the game I... Discussion in 'XBoX Games and Apps' started by Imagine✔, Sep 13, 2020.

  1. Imagine✔
    Imagine✔ Guest

    I can't play a game I purchased digitally


    I bought rocket league a long time ago then I recently got the games pass for a few months now I don't have the game pass and I don't have the game I bought years before getting game pass and I bought Black ops 2 then I refunded it because I could not play
    it and im still waiting for my money to come back to my account it's been about 4 or more week's

    :)
     
    Imagine✔, Sep 13, 2020
    #1
  2. XBF Eladio M Win User

    I can't play a game I purchased digitally

    Hey Imagine

    Thank you for taking the time to post this on the Xbox Forums. We understand that you are experiencing difficulties with being able to launch a game on your console.

    Are you able to verify via your
    Order history
    that the game was purchased on your account? If you can see it there, there is a possibility you may have an alternate version installed on your console and via the link on that site, you may be able to install the correct game onto your console
    remotely.

    Additionally, did you receive any email confirmation on your refund status? There has been a notification up that states that the

    refund processing is being delayed
    . There is a chance that your refund is being affected by this.

    Go ahead and verify this info for us and we should be able to provide additional troubleshooting steps, if any are available, to assist you further on this matter.
  3. cupanuudle Win User

    Can't play a game I purchased

    I purchased this game around the time it came out and have no success. It used to crash after about 30 minutes of play losing all of my progress on challenges/zombies, but now it crashes almost instantly after starting up. I have an xbox one x if that
    helps?
  4. Jurgen1488 Win User

    Can't play a game I purchased

    Restart your console and try it again. Or clear cache = press and hold Power button on your Xbox console for 10 seconds.
  5. XBF Ruben D Win User

    Can't play a game I purchased

    Hello ,

    Thank you for posting on the Xbox forums. We will be locking this thread due to it being revived by a new post. If there are any questions, discussions or issues that anyone would like to bring to our attention, please create a new thread.
    We will be more than happy to answer any questions or provide solutions for any issues on your own thread.

    Thank you again for posting on Xbox Forums!
  6. TDKay Win User

    Can't play a game I purchased

    Yeah, I have tried everything. It's acting like I never bought it but I even have my order number and email confirming my purchase.
Thema:

I can't play a game I purchased digitally

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