I can't purchase a subscription for the game pass ultimate.

Discus and support I can't purchase a subscription for the game pass ultimate. in XBoX Sales and Promo to solve the problem; Everytime I try to buy a subscription it tells me to "try that again" and that there is "a problem on our end." It's been doing this now for a month... Discussion in 'XBoX Sales and Promo' started by TMR7416, Oct 15, 2019.

  1. TMR7416
    TMR7416 Guest

    I can't purchase a subscription for the game pass ultimate.


    Everytime I try to buy a subscription it tells me to "try that again" and that there is "a problem on our end." It's been doing this now for a month and a half and I have no idea what the problem is because I know I don't owe anything and all my payment
    methods are up to date. So if anyone could help that would be great.

    :)
     
    TMR7416, Oct 15, 2019
    #1
  2. steeledwand7664 Win User

    Xbox game pass cancels my xbox live when i buy either one

    Game pass ultimate includes gold and the game pass subscription so if you have the gold and purchase the ultimate subscription it will cancel the gold subscription and put it in with the ultimate. The Gold subscription will show as being cancelled in your
    subscriptions.
  3. bradleycutler Win User

    Can you use the game pass ultimate £1 offer more than once?

    How about if I purchase the game pass ultimate will it convert my remaining gold subscription to ultimate?
  4. XBF Erick C Win User

    Trying to understand

    Hey there RyanLong4,

    As the Ambassadors have previously mentioned, If you are currently paying for these subscriptions on a monthly basis then you would want to complete the purchase for the Game Pass ultimate subscription so that it converts your outstanding time on the Live
    and Game pass subscriptions and adds it to your Xbox Game Pass Ultimate subscription time.

    "I already have Xbox Game Pass and Xbox Live Gold. How do I switch to Xbox Game Pass Ultimate?

    On Xbox One, get Xbox Game Pass Ultimate in Store > Memberships. Online, go to
    Xbox Game Pass. Your purchase of Game Pass Ultimate will automatically convert any outstanding time on your subscriptions to Xbox Game Pass and Xbox Live Gold into time for Xbox Game Pass
    Ultimate at a pre-set conversion ratio"


    You can find more information by taking a look at the following:

    Xbox Game Pass Ultimate FAQ

    I hope this helps.
  5. Kev7420 Win User

    Xbox live canceled

    They are one in the same for subscriptions, when you purchase ultimate, your gold/game pass subscription is cancelled and automatically upgraded to Ultimate
  6. Smwutches Win User

    Game Pass Ultimate Cancelled My Xbox Live Subscription

    Yes. When you purchased the Ultimate Game Pass it automatically converted any gold or game pass subscriptions you had to that subscription instead of individual subscriptions. So once you cancelled that subscription it would have removed everything since
    gold is included with the Ultimate Game Pass.
Thema:

I can't purchase a subscription for the game pass ultimate.

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