I can't re-download a game that I've previously purchased

Discus and support I can't re-download a game that I've previously purchased in XBoX on Windows to solve the problem; On March 20th 2018 I purchased Sea of Thieves on the Xbox Companion App on my computer. I have achievements from that day and I have a bank statement... Discussion in 'XBoX on Windows' started by PetmyGengar, May 15, 2020.

  1. PetmyGengar
    PetmyGengar Guest

    I can't re-download a game that I've previously purchased


    On March 20th 2018 I purchased Sea of Thieves on the Xbox Companion App on my computer. I have achievements from that day and I have a bank statement open on another tab that's proof that I bought this game. Towards the end of last year I upgraded to
    a new computer and recently have been having an itch to play the game again so I got back on my account but the game doesn't exist anymore, it is no longer in my "my games" tab. I have gone through my account settings and it even says I have no purchases
    on this account from the Microsoft store. This is impossible since I have a bank statement to prove otherwise and I have achievements for the game unlocked. How can I possibly have achievements for a game if I've never owned it? Sea of Thieves has only
    done a "friends play free" week once as far as I can find and all of the achievements I've gotten have been from different dates that don't correspond with a free to play week. If I have purchase proof of the game and an account with achievements from said
    game on it, how come I no longer have that game? I have paid for a product, please allow me to use that product.

    :)
     
    PetmyGengar, May 15, 2020
    #1
  2. PetmyGengar Win User

    I can't re-download a game that I've previously purchased

    I am signed into the same account that I made the purchase with, it has quite literally been deleted off of my account.
  3. Edgarour Win User

    I can't re-download a game that I've previously purchased

    sometimes they appear as a test, delete the game and download it from the store or from the section ready to install
  4. Snakefoxu Win User

    I can't re-download a game that I've previously purchased

    try looking for it in the store directly
  5. PetmyGengar Win User

    I can't re-download a game that I've previously purchased

    I can't delete a game that doesn't exist and if I try to download it from the store it prompts me to purchase it again.
  6. steeledwand7664 Win User

    I can't re-download a game that I've previously purchased

    You would need to make sure that you are signed into the same account that you made the purchase with.
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I can't re-download a game that I've previously purchased

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