i cant redeem a gift card

Discus and support i cant redeem a gift card in XBoX Games and Apps to solve the problem; My brother recently gave me his old Xbox one with about 2 months lest of live on it so when that ran out I went to enter the code he gave me for... Discussion in 'XBoX Games and Apps' started by slenslin, Feb 15, 2020.

  1. slenslin
    slenslin Guest

    i cant redeem a gift card


    My brother recently gave me his old Xbox one with about 2 months lest of live on it so when that ran out I went to enter the code he gave me for another six months but it didn't work so I just want to know what I can do to fix this issue

    (P.S. it said code not found. Try re-entering it. if that doesn't work, contact the merchant)

    :)
     
    slenslin, Feb 15, 2020
    #1
  2. XBF Eladio M Win User

    i cant redeem a gift card

    Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently experiencing difficulties with being able redeem a code.

    As per the
    Digital Code Solution
    , make sure that you are using all the correct characters when attempting to redeem this code. If this is not a physical pre-paid code, keep in mind that the following characters do not appear in digital codes "A,
    E
    , I, L,
    O, S, U,
    0, 1, and 5".

    Additionally, if you are certain that these characters are all correct, your best bet would be to

    Request a new digital code
    . This will require you to provide specific information reguarding this code, and the more you provide, the more likley you are to recieve favaorable feedback.

    I hope this is of some use to you.
  3. NiteTimeOwl3533 Win User

    i cant redeem a gift card

    Hi, there might be a pin a number on the card or the back that you have to activate first in order to use the card. I know that has happened to me before because I didn't activate the card first. Or there's a telephone number you
    call to activate the card.
  4. Smwutches Win User

    hate the new xbox live rewords system

    There is a sweepstakes to win a $500 gift card, but you can redeem a gift card straight out. Not everything they have to redeem is for a sweepstakes. You can redeem $3.00, $5.00, and $10.00 Xbox gift cards.
  5. RicardoReza Win User

    Xbox live

    I previously went on to a trip to mexico and im from the U.S. and i saw my xbox live was going to expire in a couple of days so i went to the store, and bought 2 gift cards , an xbox live gift card and a normal gift card, i went home and couldn't reddem
    the gift cards because it said it was from mexico and im in the U.S. so i changed my location to mexico and it accepted it and i forgot about the other gift card and i was so busy i had to take the gift card to the U.S. so i took my trip to the U.S. and im
    trying to redeem it and it says that i cant redeem it even though i put my location to mexico it still wont accept it so please can you help me with this
    Ricardo
  6. StephanieMCarter Win User

    Gifting Games/items

    Are you referring to a gift card? If a currency card is different, how would I go about doing that? I cannot use the $40 gift card I redeemed to buy more gift cards.
Thema:

i cant redeem a gift card

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