I can't renew my Xbox live with the money in my account.

Discus and support I can't renew my Xbox live with the money in my account. in XBoX Accessibility to solve the problem; I cant renew my xbox live account because it wants me to renew a subscription and it dosen't even give you an option to buy it with the money in my... Discussion in 'XBoX Accessibility' started by JimmyCournoyer, Feb 13, 2019.

  1. I can't renew my Xbox live with the money in my account.


    I cant renew my xbox live account because it wants me to renew a subscription and it dosen't even give you an option to buy it with the money in my xbox account or even cancel it. What do I do should I just wait till it just goes away ? please help

    :)
     
    JimmyCournoyer, Feb 13, 2019
    #1
  2. Nixelplex Win User

    I can't renew my Xbox live with the money in my account.

    You can't use your Microsoft credit to purchase live. You either need to have a credit card on file or purchase an xbox live card from a retail store.
  3. Smwutches Win User

    I can't renew my Xbox live with the money in my account.

    It sounds like you have an overdue balance. If that is the case, the only way to pay it is with a credit card or Paypal.
  4. XBF Jeremy Z Win User

    I can't renew my Xbox live with the money in my account.

    Hiya Jimmy,

    Thank you for letting us know that the issue has been fixed.
    (Since you have marked a response as answered) We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.

    Happy Gaming
  5. XBF Leslie D Win User

    I can't renew my Xbox live with the money in my account.

    Hi Jimmy,

    Thanks for reaching out to us today! I'm sorry to hear about the current hassle paying your Xbox Live Subscription. It seems to be that your subscription may have a past due balance if it's not letting you cancel it or pay it with your Microsoft account
    credit. When your Xbox subscription has an outstanding balance, you must pay the balance in full to continue using it. Check out our article

    'How to pay a past due balance on an Xbox Subscription'


    To cancel and stop renewal charges for any Xbox subscription, such as an Xbox Live Gold subscription, an Xbox Game Pass, you need to do so online. Check out our article
    'How to cancel your Xbox Subscription'

    Important

  6. who am i?!?! Win User

    Billing information

    Hi, How do i remove my number and name?.. Also i can't ring up as i am not allowed to use my house phone.. If, at the end of my subscription they cannot renew due to no funds in my account and they stop my xbox live, therefor i cannot owe them money?...
Thema:

I can't renew my Xbox live with the money in my account.

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