I didn’t receive my keys in RL.

Discus and support I didn’t receive my keys in RL. in XBoX Sales and Promo to solve the problem; I purchased 5 keys for $4.99 and didn’t receive them. Thinking maybe just a bug, i bought 1 more for $1.49 and still didn’t get it.... Discussion in 'XBoX Sales and Promo' started by MakaTerps710, Aug 9, 2019.

  1. MakaTerps710
    MakaTerps710 Guest

    I didn’t receive my keys in RL.


    I purchased 5 keys for $4.99 and didn’t receive them. Thinking maybe just a bug, i bought 1 more for $1.49 and still didn’t get it.

    :)
     
    MakaTerps710, Aug 9, 2019
    #1
  2. xFad3dNovax Win User

    I didn’t receive my keys in RL.

    Hi,

    I believe there were problems with the purchasing services on 8/6.

    If you did not receive them, and still have not been contacted about receiving a refund for the items, you should contact support here.

    Hope this helped.
  3. H3PA80R Win User

    I didn’t receive my keys in RL.

    Please check if the purchase Shows up in your purchase history on your account.

    In some cases it could take a while until the game recognizes the purchase.

    If your purchase shows in your history you could try a power cycle.

    To do that press the power button for ten seconds. After the console shuts down unplug the power cord for at least a minute. Than put the power cord back in and restart the console. This should fix the most problems.

    If that don't solve the issue go to https://support.xbox.com/en-US/browse/billing. There you could set up a call back from the support team.
  4. MakaTerps710 Win User

    I didnt received my season pass through the promo.

    I don’t know how to post on the forums but I am having an issue receiving my keys in Rocket league. I spent $7.00 and didn’t receive my keys.
  5. Mister Cizl Win User

    I didn’t receive my rewards

    Hey ISSAASSI 69! Did you log in to the mobile app 3 days in January? Did you earn the 5 achievements? Additionally, are you physically located in the same location as your set region? Post back and let us know!
  6. Smwutches Win User

    Didn’t receive my reward

    For help with quests, you'll need to post in the sales and promotions forum. Keep in mind that prizes are sent within the following month, so it would be too soon to have received anything for February.
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I didn’t receive my keys in RL.

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