I do not have back my xbox series S controller

Discus and support I do not have back my xbox series S controller in XBoX on Consoles to solve the problem; Hello, I'm Sergio Mass and live in Mexico. I have a problem with the repair area. In january 1st I had a problem with my controller, the right stick... Discussion in 'XBoX on Consoles' started by SergioMass Domínguez, Jan 27, 2022.

  1. I do not have back my xbox series S controller


    Hello, I'm Sergio Mass and live in Mexico.

    I have a problem with the repair area. In january 1st I had a problem with my controller, the right stick started to moved by its own all time and I claimed the guaranty.In that moment i only had 1 month with mi Xbox series "s".

    The january 4th I send the controller to the repair area and they send me back an email , they told me "We are going to send back your controller tomorrow, it takes arround 10 or 12 days to arrive"

    I wait more than 10 or 12 days to arrive and I didn't have any solution to my problem. They always tell me "Sir, you have to wait 3 or 5 days more, we need to investigate whats is goin on"

    The last time a talked to the customer service (yesterday), they told me "You had better wait 10 days more".

    I'm really angry and bored with that problem and I hope you can help me.

    Report number: 1534820469

    Order number: 1533685548

    :)
     
    SergioMass Domínguez, Jan 27, 2022
    #1
  2. mareledanut Win User

    What controller you use?

    I have the standard Xbox One S controller and i will use the Series X controller when it releases.
  3. XBF Ihssane Z Win User

    Did the xbox series controller works on xbox one fat?

    Xbox Series X|S controllers are fully compatible with the Xbox One, One S and One X. Also the Xbox One controllers work on the new Series consoles.
  4. XBF Ezra G Win User

    Retrocompatibilidad con anteriores mandos en Xbox Series S/X[Backward compatibility with previous controllers on Xbox Series S / X]

    Hello CapitanYT,

    Thank you for your post. I understand you have some questions on the compatibility of Rockband and Guitar Hero controllers with the Xbox Series X/S. Currently there is no information regarding the compatibility of these controllers, it is only known that
    the Xbox Series X/S will support controllers that are usable with the Xbox One.

    I hope this information helps.
  5. SvenTheDragon Win User

    Next Gen Consoles

    Thank you!

    also, I have another question that I forgot to add to the original post:

    Will Xbox one controllers work with the Series x and Series s? I'm thinking about getting a new controller because my current one is pretty old.

    one last question: do controllers bought from the Design Lab have headphone jacks on the bottom?

    Thank you so much!

    -Sven
  6. Obsessive Power Win User

    compatibilidad de controles xbox series con xbox one FAT?

    Hi,

    Xbox Series X|S controllers are fully compatible with the Xbox One, One S and One X. Xbox One controllers also work on the new Series consoles.
Thema:

I do not have back my xbox series S controller

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