I don't know how to cancel my Xbox Game Pass Ultimate subscription

Since you have an overdue balance, it won't give you the option to cancel it unless you pay off the balance. You would need to try to contact support and speak to billing to see if they can cancel it for you. You can request a call back or chat with them at http://support.xbox.com/contact-us If you don't see those options, change your category/topic until you do.

First off, don't worry about the text and photos, it's much more useful to understand problems, just make sure to always hide personal information if neccessary.

On to your problem, this does indeed occur because of the due payment.

If I see it correctly you did not post a screenshot of your "services and subscribtion" tab. If you did and I missed it, please excuse that.

The corresponding help page to your specific problem is this one:

https://support.xbox.com/en-US/help...s/pay-past-due-balance-to-unlock-subscription

And in your case the very last comment may be helpful:

Can I cancel a subscribtion with a past-due balance?

Yes. First make sure you’re signed in to this page with the Microsoft account that contains your subscription(s). Then, under My subscriptions, select See details for the past-due subscription, and then select Request cancellation.

So, check your "services & subscription" page, which should list all possible subscribtions, like EA access and such as well, and see if you have, in addition to "pay now", a point saying "See details" that allows you to "Request cancellation".

IF this throws you back to the previous page I fear you'll have to actually contact the main support, but it's worth a try and I certainly hope this will work for you!

Best wishes,

Bryan

We had an active Gold subscription and my son tried the Game pass for a month and then cancelled it but now we don't have anything and we are only 5 months into our year of Gold. Why do we not have anything now?

Hi

By activating the Game Pass Ultimate subscription (the trial version) it converts your Gold subscription to Game Pass Ultimate completely (replaces) so when you cancel the Game Pass Ultimate service renewal, you are canceling the service completely. This
is something that the service detects and advises when activating the Game Pass Ultimate subscription trial.

Game pass ultimate includes gold and the game pass subscription so if you have the gold and purchase the ultimate subscription it will cancel the gold subscription and put it in with the ultimate. The Gold subscription will show as being cancelled in your
subscriptions.

Oh, that makes sense. But now that I have canceled the Xbox Game Pass Ultimate membership (and have been refunded the $1 it took to upgrade it), is the rest of my subscription gone?

If you cancelled ultimate yes, because when you paid the 1$ converted all in ultimate, by cancelling ultimate you are cancelling all subscription because ultimate is the 3 subscriptions in 1.