I don´t understand whats going on with my ultimate game pass subscription

Discus and support I don´t understand whats going on with my ultimate game pass subscription in XBoX Games and Apps to solve the problem; Hi everyone, First of all I´m from Spain so sorry if something here is bad wtritten. Today I bought the Ultimate game pass for 1€ 1 month. My issue... Discussion in 'XBoX Games and Apps' started by Zehio_90, Aug 28, 2019.

  1. Zehio_90
    Zehio_90 Guest

    I don´t understand whats going on with my ultimate game pass subscription


    Hi everyone,

    First of all I´m from Spain so sorry if something here is bad wtritten.

    Today I bought the Ultimate game pass for 1€ 1 month. My issue is what happens with my suscription. Before buying it i had only Gold (not gamepass) until 23/12/2019. After buying it I have Ultimate Game Pass expiring 23/01/2020. Do I have to pay 13€ every
    month until 23/01/2020?

    Thank you in advance.

    :)
     
    Zehio_90, Aug 28, 2019
    #1
  2. Smwutches Win User

    I don´t understand whats going on with my ultimate game pass subscription

    No. When you upgrade to Ultimate, any gold or game pass you had on your account is automatically upgraded to Ultimate as well since it includes those. So the gold you had before was converted. You won't have to pay again until 23/01/2020.
  3. Zehio_90 Win User

    I don´t understand whats going on with my ultimate game pass subscription

    Thank you very much. So if I had bought a whole year of gold (before the upgrade to Ultimate it would have been better?
  4. Njal the Blue Win User

    I don´t understand whats going on with my ultimate game pass subscription

    Your Live Gold gets turned into Game Pass Ultimate days. If you go to the subscriptions area in settings>account or at HTTPS://account.microsoft.com/services and it should
    tell you how long your Game Pass Ultimate is running for, before you need To pay.

    Do not cancel as your Live Gold that has been converted will be lost. You can turn off auto renew and let it run for the remaining time.
  5. Zehio_90 Win User

    I don´t understand whats going on with my ultimate game pass subscription

    So when my Ultimate ends, Can I buy 36 months an upgrade to have 36 months for Ultimate?
  6. XBF Erick C Win User

    I don´t understand whats going on with my ultimate game pass subscription

    Hey there Zehio_90,

    Thank you for responding and for marking Smwutches as answered, as mentioned, the time you had on Xbox Live Gold has been converted to Xbox Ultimate Game Pass and your new subscription will expire until 23/01/2020, this is when you
    will have to make a payment to keep the Game Pass Ultimate or of course cancel it to revert back to the Xbox Live Gold subscription.

    We will go ahead and lock this thread as your question has already been answered, if you do have any other questions for us feel free to start a new thread so that we may continue to assist you.

    Happy Gaming!
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I don´t understand whats going on with my ultimate game pass subscription

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