I forgot the email linked to my debit card and I have an active subscription that I want to...

Discus and support I forgot the email linked to my debit card and I have an active subscription that I want to... in XBoX Games and Apps to solve the problem; Hello, Today I got an payment from microsoft for the xbox ultimate pass subscription on my debit card, but I forgot the email I had this subscription... Discussion in 'XBoX Games and Apps' started by DavidSnipe, Apr 17, 2021.

  1. DavidSnipe
    DavidSnipe Guest

    I forgot the email linked to my debit card and I have an active subscription that I want to...


    Hello,

    Today I got an payment from microsoft for the xbox ultimate pass subscription on my debit card, but I forgot the email I had this subscription linked to and I want to cancel it.I don't know the alternative email or the phone linked to it but I have the debit card that is linked to it.

    :)
     
    DavidSnipe, Apr 17, 2021
    #1
  2. teerjinator Win User

    Gold subscription is recognized but can't play online

    Yes I think I've got it figured out now. I forgot that my debit card had to be renewed this year, and it was trying to pay with the old one. I put it on an active card and now it's working. It had tried to renew the subscription in May, but was unable to
    because I had gotten the new debit card the month before and my account page had it as 'Pending'.
  3. Snowfall& Win User

    Error entering code

    I think it could be because you need to have a credit card, debit card, PayPal, or bank account, linked to your account before subscribing to Game Pass Ultimate. This would
    be like a guarantee that once your 3-months subscription expires (from the code you purchased), there is an active payment method for your subscription.

    You can cancel your subscription before the 3 months run out in case you don't want any charge in your credit or debit card, PayPal, or bank account.

    Manage your billing address and payment options on Xbox One

    Happy gaming
    I have one credit card and two debit cards linked to my account
  4. Temhotabot Win User

    How the [Removed] can I remove my debit card from my account?!!!

    [quote user="x THE LOST BOY"]

    Well forgive me but im a little mad at the fact that xbox is charging a debit card with no money in the account without my permission, and i cant even remove the debit card. I want to simple remove the fricken thing, I cant even add a gold code i have to
    renew my membership because my account has been suspended since a payment went through when there is no money on my debit card

    [/quote]

    How is MS to know there is no money on the card you have provided to them? That is your responsibility to keep your information up to date. Yell and scream and be mad all you want but you need to direct it all inward. Also MS
    tells everyone in the XBL Terms of Service that if you use a credit/debit card for your subscription then unless you tell them otherwise, either by phone/website/console, that you do not want auto renewal turned on then you will be charged at the appropriate
    time for another subscription. This information shouldn't be a surprise to you if you had taken the time to read what you were agreeing to...

    *

    If you have an active subscription tied to a credit/debit card you will not be able to remove it unless you cancel the subscription altogether. If you owe MS money, such as is your case, then you will not be able to remove it
    until you resolve the issue.
  5. DanielGabriel2 Win User

    error with xbox live renewal !!!

    Could it be possible that it is renewing a gold membership to another account of yours that your card is linked to, that you forgot about or no longer have access to linked with your credit or debit card?
  6. PottyPenguin97 Win User

    Auto renew.

    I accidentally renewed my account using a debit card, not realising my account was on auto renew, then added a few months worth of prepaid cards. I wanted then to cancel this auto renew setting, went through all the menus - subscriptions/billing info etc.
    and there is no link letting me cancel auto renew. whenever I try and just remove the debit card to prevent future transactions taking place, it says I must cancel auto renew, but I can't?

    Does anyone have a solution to this?
Thema:

I forgot the email linked to my debit card and I have an active subscription that I want to...

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