I gifted a game to my friend but it says she doesn’t have the game

Discus and support I gifted a game to my friend but it says she doesn’t have the game in XBoX on Windows to solve the problem; Today I gifted my friend Windows 10 edition minecraft so we could pkay together. I gave her the code and she entered but but once she clicked the... Discussion in 'XBoX on Windows' started by tiramikat, Jun 28, 2020.

  1. tiramikat
    tiramikat Guest

    I gifted a game to my friend but it says she doesn’t have the game


    Today I gifted my friend Windows 10 edition minecraft so we could pkay together. I gave her the code and she entered but but once she clicked the “install/play” button it took her to the Microsoft Store App. From there she was unable to play the game.
    The only options was to buy the game or start a free trial. Another thing to note was that when she clicked the three dots next to the install/play button a pop-up appeared saying. “WHERE DO YOU WANT TO INSTALL. It looks like you dont have any applicable device(s)
    linked to your microsoft account. To install, sign in on a device with your Microsoft account.” With a get more info here link. I’m not entirly sure what that means so if anyone could help that would be great. Also, we tried restarting the computer and resetting
    the store and restarting and we aren’t sure what the issue is here.

    :)
     
    tiramikat, Jun 28, 2020
    #1
  2. TITAN Regiis Win User

    I gifted a game to my friend but it says she doesn’t have the game

    I would double check the edition and account to where you gifted you friend. It sounds like it went to an incorrect account or the incorrect edition
  3. LeNoirMortis Win User

    I gifted a game to my friend but it says she doesn’t have the game

    Hi tiramikat,

    Please would you be able to contact the support team

    here
    .

    Unfortunately, the Xbox Ambassadors are unable to see account details and transactions. However, the support team will be able to access all of this information and should be able to get your issue resolved for you quickly.

    Have a great day.
  4. LegoNinja187 Win User

    I gifted a game to my friend but it says she doesn’t have the game

    Are you sure that you gifted her the the windows 10 edition, and not a different one accidentaly?
  5. tiramikat Win User

    I gifted a game to my friend but it says she doesn’t have the game

    I’ve already checked and yes it went to the right account and its the right version. She even redeemed the code. This issue is that when she opens the Microsoft Store App it says she doesn’t have the game. She tried to re-enter the code and it said it
    had already been used.
  6. tiramikat Win User

    I gifted a game to my friend but it says she doesn’t have the game

    Yes, I even checked the receipt.
Thema:

I gifted a game to my friend but it says she doesn’t have the game

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