I got charged with a second 1 month suscription in the same month?

Discus and support I got charged with a second 1 month suscription in the same month? in XBoX Sales and Promo to solve the problem; Hi Today in the morning I found a charge for a 1 month suscription of gold through paypal. My 1 month suscription is supposed to expire on the 2nd... Discussion in 'XBoX Sales and Promo' started by Dragones203, Oct 15, 2018.

  1. Dragones203
    Dragones203 Guest

    I got charged with a second 1 month suscription in the same month?


    Hi

    Today in the morning I found a charge for a 1 month suscription of gold through paypal.

    My 1 month suscription is supposed to expire on the 2nd day of each month, or in this case, November 2nd. (and is allowed to renovate itself).

    Why did I got charged with another month if were halfway through october?

    :)
     
    Dragones203, Oct 15, 2018
    #1
  2. erikoptero91
    erikoptero91 Guest
    Problem with the suscription of Xbox Game Pass

    I tried the Xbox Game Pass with the 14 days free trial. Today I was charged automatically 9,99€ (in Spain) for the next month. I cancelled my suscription for not being charged next month and now I cannot access the Xbox Game Pass library. Which I have already
    payed today. This does not make sense, I was charged today for the suscription of 25/01/2018 til 25/february, if I cancel my suscription it was for the next payment, no?

    My username is

    Thank you!
     
    erikoptero91, Oct 15, 2018
    #2
  3. Codes replacement request

    Can I exchange a 1 month Xbox live gold suscription reward for a 1 month of Xbox game pass suscription instead
     
    STAINED SCARS, Oct 15, 2018
    #3
  4. denis97g
    denis97g Guest

    I got charged with a second 1 month suscription in the same month?

    I would contact support about that.
     
    denis97g, Oct 15, 2018
    #4
  5. XBF Leslie D
    XBF Leslie D Guest
    Hi Dragones!

    I would suggest to check your
    Order History
    to see if it states that the charge was for Xbox live gold or if it was something else.

    If needing further assistance with the charge I would suggest to contact Live Support.



    The best way to reach Live Support would be here: https://support.xbox.com/contact-us#0



    It's going to ask if you want help from the virtual agent select
    no thanks,pick the category (Games)and just pick a contact method
    (request a call from support or Chat is faster).
     
    XBF Leslie D, Nov 3, 2018
    #5
  6. XBF Leslie D Win User

    I got charged with a second 1 month suscription in the same month?

    Hi Dragones!

    I would suggest to check your
    Order History
    to see if it states that the charge was for Xbox live gold or if it was something else.

    If needing further assistance with the charge I would suggest to contact Live Support.



    The best way to reach Live Support would be here: https://support.xbox.com/contact-us#0



    It's going to ask if you want help from the virtual agent select
    no thanks,pick the category (Games)and just pick a contact method
    (request a call from support or Chat is faster).
  7. denis97g Win User

    I got charged with a second 1 month suscription in the same month?

    I would contact support about that.
  8. Ours777 Win User

    Unable to Download Games for gold (FREE)

    I can´t download the game from Games With Gold this month, my suscription expires 1/11/14
  9. DishinShoryuken Win User

    4 month Groove Anniversary prome

    I have been trying to get this same thing resolved but when I Chat with XBOX Customer service, they told me "what reason would a company give away free months without charging for one?" In other words, if you got a code it means they charged your pay method
    for 1-month, yet the promotion said 1-month Free to get 3-months Free code. Sounds like stealing via false advertising.

    I have friends in my game clan that I told about this promotion when I saw it on my dash and they signed up. A couple got the 3-month code already so I gotta ask them to check to see if they got charged for 1-month. If so, I feel terrible I led them to get
    charged.

    Going to research this more as it seems to have happened to a few people on Xbox ONE.
  10. DANIEL100500 Win User

    I can't renew mi gold suscription!!!!

    I'd visit the the website
    https://billing.microsoft.com
    but not appears any error related whit my account, just a yellow warning sign in my gold suscription "Gold – 1 Month for $1"
Thema:

I got charged with a second 1 month suscription in the same month?

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