I have 2 Microsoft accounts with the same email and I can't log into the one I want to

Discus and support I have 2 Microsoft accounts with the same email and I can't log into the one I want to in XBoX Accessibility to solve the problem; I am trying to log into the first Microsoft account on the Xbox app but when I do it shows this error message for some reason, there is a second... Discussion in 'XBoX Accessibility' started by Shaw Jestus, Aug 15, 2022.

  1. Shaw Jestus
    Shaw Jestus Guest

    I have 2 Microsoft accounts with the same email and I can't log into the one I want to


    I am trying to log into the first Microsoft account on the Xbox app but when I do it shows this error message for some reason, there is a second account that has the exact same email as the first one but that one is the only one I can log into on anything and not the first one which is the one I want to log into
    I have 2 Microsoft accounts with the same email and I can't log into the one I want to [​IMG]

    I have 2 Microsoft accounts with the same email and I can't log into the one I want to [​IMG]


    :)
     
    Shaw Jestus, Aug 15, 2022
    #1
  2. Ernest111 Win User

    I have 2 Microsoft accounts with the same email and I can't log into the one I want to

    Try removing the second account from device and your issue will be solved hopefully
  3. wi7bit Win User

    I have 2 Microsoft accounts with the same email and I can't log into the one I want to

    Either that or try logging in with another account alias or phone number, if registered.
  4. Georges C. Win User

    I have 2 Microsoft accounts with the same email and I can't log into the one I want to

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello Shaw, have you tried removing the second account, the one that doesn't have your photo from your PC, and check if the first one connects?

    This second account, was it an account that you used locally or had already created it and was able to sign in to any Microsoft service?

    Another attempt you can make is, download the Game Pass App to your mobile device and see if you can log in.

    I'll be waiting for your reply.
  5. flob9488 Win User

    I made 2 minecraft accounts under 1 email and i cant sign into the correct one.

    I feel like I should explain better. I only have java edition but I have 2 accounts on one Microsoft email. I can't log into the correct one.
  6. Ricardo Lechuga Win User

    I made 2 minecraft accounts under 1 email and i cant sign into the correct one.

    I understand that both are on Java, but as I mentioned, you can't have 2 accounts on the same email, you can only have one Java account per Microsoft email
Thema:

I have 2 Microsoft accounts with the same email and I can't log into the one I want to

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