I have a big trouble

Discus and support I have a big trouble in XBoX on Consoles to solve the problem; What happens in my account when I want to cange a gift card, I enter the code and I give it next it sends me to (add a billing address) I enter the... Discussion in 'XBoX on Consoles' started by GhostlyEgg72, Jul 30, 2019.

  1. GhostlyEgg72
    GhostlyEgg72 Guest

    I have a big trouble


    What happens in my account when I want to cange a gift card, I enter the code and I give it next it sends me to (add a billing address) I enter the data and I give it next but it leaves me in the same pasina , it does not matter how many times I always
    leave my on the same page of the data to give it to the next one, I already called xbox but they did not give me a complete solution please help if anyone knows anything say it I hope your answer THANK YOU!

    :)
     
    GhostlyEgg72, Jul 30, 2019
    #1
  2. GhostlyEgg72 Win User

    I have a big trouble

    Thank you for your help, but I did it was difficult but this is already
  3. RedCarGamer Win User

    I have a big trouble

    Did you get sure that the gift card is from the same region that is your account region?
  4. GhostlyEgg72 Win User

    I have a big trouble

    use the xbox, pc and cell phone but nothing and tried in several ways thanks for your response
  5. XBF Leo G Win User

    I have a big trouble

    Hello GhostlyEgg72,

    Thank you for posting on the Xbox forums. We understand that you are unable to redeem an Xbox gift card due to the system wanting you to input billing information. Do you see an address appear on the

    address book
    section of your Microsoft account? If you do not see one under the billing information section, we recommend to go ahead and update that information and redeem the code. You can also

    add a payment instrument
    to the account, but you do not have to use it. You only need to add the payment instrument and remove it. Adding a credit/debit card to your account will prompt you to enter billing information as well. Be sure to let us know the
    results!
  6. Northern Lass Win User

    I have a big trouble

    Are you trying to redeem on your Xbox or pc, if you are using your xbox you could try and set up your billing address on your pc first as you need an address set up on your account to redeem codes.

    https://account.microsoft.com/billing/payments?fref=home.banner.payment-instruments&refd=account.microsoft.com
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I have a big trouble

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