I have a x box one game console. gta 5 bought the game. continuous freezing in the game....

Discus and support I have a x box one game console. gta 5 bought the game. continuous freezing in the game.... in XBoX Games and Apps to solve the problem; I have a x box one game console. gta 5 bought the game. continuous freezing in the game. I want to return the game b89366e6-fa03-425e-85fb-a8bb7d5d873c Discussion in 'XBoX Games and Apps' started by VOLKAN ALKANALKAN, May 2, 2019.

  1. I have a x box one game console. gta 5 bought the game. continuous freezing in the game....


    I have a x box one game console. gta 5 bought the game. continuous freezing in the game. I want to return the game

    :)
     
    VOLKAN ALKANALKAN, May 2, 2019
    #1
  2. XBF Javier R Win User

    I have a x box one game console. gta 5 bought the game. continuous freezing in the game. I want to return the game

    Hello Volkan,

    If the game is not working and you have leaned towards gathering a refund for this purchase, as previously mentioned by Ambassadors and a fellow XBF, you can attempt to follow our
    digital refund request webform support article for direct assistance with this.

    Other sources of help can be done by reaching out to our customer support team for account review/investigation.

    We will be locking this thread to prevent repetitive responses, but if you ever have any further questions, you may always create a new thread and we will be happy to help.

    Best wishes!
  3. XBF Amber M Win User

    I have a x box one game console. gta 5 bought the game. continuous freezing in the game. I want to return the game

    Hi Volkan,

    Thanks for reaching out to us in the forums with this issue. Sorry to hear that GTA V keeps freezing up on you during gameplay. If you haven't already, I recommend that you try troubleshooting using our Xbox
    One Game Freeze Solution
    to see if that will allow for a more smooth gameplay for you.

    If you simply wish to be refunded for the purchase of the game, then as previously recommended by our Ambassadors, you may do so using the Xbox
    Refund Request Solution
    to request it.

    Give the troubleshooting a try and let us know the results.

    I hope that this helps out!
  4. VOLKAN ALKANALKAN Win User

    I have a x box one game console. gta 5 bought the game. continuous freezing in the game. I want to return the game

    no I did not get from the store.i got it
    I bought from the store did not buy from the store
  5. Airyrose666 Win User

    I have a x box one game console. gta 5 bought the game. continuous freezing in the game. I want to return the game

  6. VOLKAN ALKANALKAN Win User

    I have a x box one game console. gta 5 bought the game. continuous freezing in the game. I want to return the game

    tried what he said but it didn't work. I want my money back.
Thema:

I have a x box one game console. gta 5 bought the game. continuous freezing in the game....

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