I have bought the frozen fortnite legends pack as a gift and I have not received anything...

Discus and support I have bought the frozen fortnite legends pack as a gift and I have not received anything... in XBoX Sales and Promo to solve the problem; Split from this thread. Hello, I am a Fortnite Player, My account name is Spugged and I just wanted to address an issue that I have tried to... Discussion in 'XBoX Sales and Promo' started by BillyJohnson3, Jan 7, 2019.

  1. I have bought the frozen fortnite legends pack as a gift and I have not received anything...


    Hello, I am a Fortnite Player,

    My account name is Spugged and I just wanted to address an issue that I have tried to contact epic games about, two times but I haven't received a reply. I recently tried to purchase the Frozen Legends Pack with two credit cards about 10-12 times and I just
    wanted one transaction to go through but no transaction has been completed, Please help me with this issue. it gives me an error message like, Your money will be refunded in 3-5 business days but just wanted to know if you guys can help me any further because
    I don't know when that Skin Bundle will not be on sale.

    Thank you.

    :)
     
    BillyJohnson3, Jan 7, 2019
    #1
  2. S4N6U1N3 Win User

    I have bought the frozen fortnite legends pack as a gift and I have not received anything but if they charged

    they have lent me the account of DRPAIN069 and if their purchase history comes out the gift that the pack of frozen legends of fortnite did to me but as I say, I have not received a code or even a message from xbox live.
  3. BillyJohnson3 Win User

    I have bought the frozen fortnite legends pack as a gift and I have not received anything but if they charged

    I don't use Xbox but I use PC

    hopefully this information helps. :)
  4. XBF Javier R Win User

    I have bought the frozen fortnite legends pack as a gift and I have not received anything but if they charged

    Hello Billy,

    To further this investigation, you have stated that you play Fortnite on your PC which does bring up that you downloaded the game through the official Fortnite website.

    Our current knowledge of the situation is that these transactions would only be recorded through Epic seeing as neither Steam nor Microsoft are involved within this transaction, as it is then suggested to continue your reach out to Epic in order to resolve
    this matter.

    It may be best in this case, to try the Epic Games Forums and check it out for more information regarding the bundle.

    Best wishes!
  5. XBF Nestor S Win User

    I have bought the frozen fortnite legends pack as a gift and I have not received anything but if they charged

    Hey Billy thanks for taking the time to bring this issue to us!

    We have split this from the
    Original Post
    to best assist with the latest information. We suggest
    Requesting a Callback
    from one of our Xbox Billing Specialists so we can do a deeper dive into the account and hopefully get you back up and running. Give it a shot and let us know how it goes!
  6. XBF Lance J Win User

    I have bought the frozen fortnite legends pack as a gift and I have not received anything but if they charged

    Hey Sanguine,

    Thank you for reaching out. Gifts are usually sent via Xbox message in the form of a code. Make sure you have redeemed the code in order to access the content your friend purchased for you. For more information on the subject, feel free to visit our

    Xbox Gifting page
    . Cheers :D
Thema:

I have bought the frozen fortnite legends pack as a gift and I have not received anything...

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