I have bought the pack lyenedas congelas de fortnite as a gift and I have not received...

Discus and support I have bought the pack lyenedas congelas de fortnite as a gift and I have not received... in XBoX Sales and Promo to solve the problem; Excuse me but I had a purchase error since my friend DRPAIN069 bought me as a gift in the xbox store the pack of frozen legends of fortnite I sent it... Discussion in 'XBoX Sales and Promo' started by S4N6U1N3, Jan 7, 2019.

  1. S4N6U1N3
    S4N6U1N3 Guest

    I have bought the pack lyenedas congelas de fortnite as a gift and I have not received...


    Excuse me but I had a purchase error since my friend DRPAIN069 bought me as a gift in the xbox store the pack of frozen legends of fortnite I sent it to me as I started the game and it is not my skins please take help me they bought it on December 26,
    2018

    :)
     
    S4N6U1N3, Jan 7, 2019
    #1
  2. XBF George L Win User

    I have bought the pack lyenedas congelas de fortnite as a gift and I have not received anything aa but they were charged

    Hello!

    If he is able to see the purchase and transaction it could be that he is from a different region or country and that would prevent you from having received the gift. I recommend having him fill out a
    Refund Request Form to get the purchase reversed.

    Note: You are unable to purchase gift for friends in other countries.
  3. BillyJohnson3 Win User

    I have bought the frozen fortnite legends pack as a gift and I have not received anything but if they charged

    I don't use Xbox but I use PC

    hopefully this information helps. :)
  4. XBF Javier R Win User

    I have bought the frozen fortnite legends pack as a gift and I have not received anything but if they charged

    Hello Billy,

    To further this investigation, you have stated that you play Fortnite on your PC which does bring up that you downloaded the game through the official Fortnite website.

    Our current knowledge of the situation is that these transactions would only be recorded through Epic seeing as neither Steam nor Microsoft are involved within this transaction, as it is then suggested to continue your reach out to Epic in order to resolve
    this matter.

    It may be best in this case, to try the Epic Games Forums and check it out for more information regarding the bundle.

    Best wishes!
  5. XBF Nestor S Win User

    I have bought the frozen fortnite legends pack as a gift and I have not received anything but if they charged

    Hey Billy thanks for taking the time to bring this issue to us!

    We have split this from the
    Original Post
    to best assist with the latest information. We suggest
    Requesting a Callback
    from one of our Xbox Billing Specialists so we can do a deeper dive into the account and hopefully get you back up and running. Give it a shot and let us know how it goes!
  6. XBF Lance J Win User

    I have bought the frozen fortnite legends pack as a gift and I have not received anything but if they charged

    Hey Sanguine,

    Thank you for reaching out. Gifts are usually sent via Xbox message in the form of a code. Make sure you have redeemed the code in order to access the content your friend purchased for you. For more information on the subject, feel free to visit our

    Xbox Gifting page
    . Cheers :D
Thema:

I have bought the pack lyenedas congelas de fortnite as a gift and I have not received...

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