I have EA Access subscription still cant install games within it

Discus and support I have EA Access subscription still cant install games within it in XBoX Games and Apps to solve the problem; I payed for an EA Access subscription sometime ago but it still active because it says that the next billing is in 2020 but can't install EA Access... Discussion in 'XBoX Games and Apps' started by ZoLee94, Oct 7, 2019.

  1. ZoLee94
    ZoLee94 Guest

    I have EA Access subscription still cant install games within it


    I payed for an EA Access subscription sometime ago but it still active because it says that the next billing is in 2020 but can't install EA Access games on my Xbox. When I click on a game a menu pops up with five options: Get Game Pass, Show in Microsoft
    Store, Go to official club, Cancel. When I click on Get game pass it wants to sell me Xbox Game Pass. EA Access and Xbox Game Pass is two completely separate subscription. I dont get why is there a problem. In the past I could Install EA Acces games fine.
    Now it doesnt want to happen.

    :)
     
    ZoLee94, Oct 7, 2019
    #1
  2. Smwutches Win User

    I have EA Access subscription still cant install games within it

    I haven't tried it through that myself, so I'm not sure if it's designed to work like that or not. I'll have to check it out. Glad it's working for you now though.
  3. XBF Felixx P Win User

    I have EA Access subscription still cant install games within it

    Hey there




    ZoLee94!





    Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues, please feel free to come back to the Xbox Forums for further assistance
    and create a new thread. We will be more than happy to assist.



    Thank you again and have a great day!

    Felix

    Xbox forums support
  4. ZoLee94 Win User

    I have EA Access subscription still cant install games within it

    Installing through the EA Access App helped. Thank you both for the fast response. I dont know why the install doesn't start via the Games and Apps menu, but at least there's a work around it.

    Thanks again have a nice day.
  5. ZoLee94 Win User

    I have EA Access subscription still cant install games within it

    I tried the restart and the account re-download but didn't fix the issue.

    I have a subscription: [mod removed]

    When I want to install an Ea acces game this pops up: picWhen I click on get game pass: pic
  6. Biggshow Win User

    I have EA Access subscription still cant install games within it

    First thing I would try is to do a hard restart on your console.

    https://support.xbox.com/en-CA/xbox-one/console/power-cycle-console

    If that does not fix it then I would remove your profile from the console and redownload it. See if these two options fix it. I would also check under account management to see if it is in fact still a subscription to the EA Pass.
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I have EA Access subscription still cant install games within it

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